Golden Nugget Laughlin, Laughlin

Did not meet expectations

Liked: The room was comfortable
Disliked: 1) We didn't pull into the parking structure because we hadn't checked in and pulled up to the front which turned out to be Valet Only and so we had to turn around and the person working there was obviously annoyed with us and angry. We were forced to drive the wrong way which was dangerous for us and for oncoming. There was not an alternative exit available. 2) Checked in which was INITIALLY good, but it turns out that everyone else was told at check-in that there would be a fire drill at 10:30 am the next morning. I WAS NOT TOLD. I was there before typical check-in (3:30 pm and check-in was 4:00pm) so I thought perhaps the "tell all the people checking in" hadn't been established yet. 3) Parked and walked to elevators with luggage and a cane as I have a bad knee. Got to the elevator and three staff members were chatting and laughing which was MORE THAN ACCEPTABLE but the dispersed when we arrived at the elevator. The one staff member was on the elevator near the floor-buttons. My husband smiled and said, "Number 2 please" and she SNAPPED at him saying in an "I'm fed up with clients" voice, "If you're going to the rooms you want the lobby." We didn't know. We have never been there before. There were a dozen other ways and ATTITUDES that this message could have been conveyed but annoyed and angry wasn't it. 4) There was long dark hair in the tub - I'm blonde and my husband is grey. 5) Again -- NOT TOLD about the Fire Alarm Testing taking place at 10:30 am. Check out was 11am which is what we had planned to be our exit time. HAD WE KNOWN it was 10:30 am alarm, we would have ensured to be out of the room. Instead, we responded as if it was a REAL alarm and left our bags in the room. We were then told by other visitors that it was a test and they had been told at Check-in. Again, I was NOT told.

Exceptional

Good

Liked: 'The staff was friendly and helpful. The room was clean and the bed was comfortable
Disliked: The ice machines weren't working on our floor and it took some traveling to find one that did.

Good

On my next trip to...

Liked: The room was reasonably priced.
Disliked: The rooms are very small. The bathroom looks like something from the last century?very tiny, low to the ground commodes. This hotel desperately needs to be updated. The casino is very small and has not changed much since my last visit over 20 years ago. Bubba Gumps restaurant serves terrible food but the margaritas are good.

Great place to gamble, cruise...

Liked: I slept really well. Bed was comfy, sheets were clean and not too hot. You know how some hotels have comforters that are too hot and you throw on the ground. This place is better than that. My sleeping was about the my favorite thing about the room. Sleep is key.
Disliked: There was rust in my bathroom sink, you the drain part. And when I sat on the toiler, the tile was uneven on one foot, which threw my pooping off slightly the first day. That might be jet lag. Also, the grout was breaking in one area, this I noticed while sitting there on the throne.

It was okay, the price...

Liked: It was okay, pricey for a casino breakfast. And was nothing great about it.
Disliked: Not a lot for my money.

Disappointing

Liked: And put it in the top of doorStaff was nice In our room the top of the doorHad a opening in it and the wind blow so hard when the elevator opened it just whistled from the top of door I folded a towel helped
Disliked: The extra cost for the RESORT FEE I WELL stay a place that don't have oneAnd no cleaning for 5 days awful