Superb

Liked: Great location and value for money, very clean
Disliked: Nothing

Fair place in the heart...

Liked: The staff is friendly and helpful and the breakfast good. The car park, if spaces are left, on site is a bonus being the property right in the town centre.
Disliked: The room was ok though some old furniture, but the shower had no proper hot water (could not be fixed on time as I was stying just one night). There is no wifi connection in the bedrooms (only public spaces) and the phone reception is basically not existent in the room, hence no internet while in the room.

Great staff, great location, ideal...

Liked: staff were friendly, great covid measures in place, great central location with secure parking. Ok breakfast but imagine it will be better once buffet option back
Disliked: facilities and room decor slightly out of date but no major concern, view not the best but not what we were there for

Exceptional

Liked: Everything the staff so friendly and helpful
Disliked: Only problem was television wasn't working properly

We had an amazing experience...

Liked: The room exceeded our expectations in that it was huge, probably a family room, with a double bed and a seating area consisting of a sofa, 2 chairs, table, tv and plenty of storage. The bathroom was also very good with bath and shower although the bath was not too deep but that's to be expected in most hotels. The room had everything, and more, for a very comfortable 6 night stay. We had a very quiet and comfortable sleep. The food was excellent in the restaurant with a good menu choice. Although the booking included a Continental breakfast we were offered a full cooked choice at no extra cost. Due to Coronavirus restrictions each choice was plated and brought to the table, consisting of an array of the usual components with the kitchen staff very willing to change/alter the plate or make something different should you prefer (we had scrambled egg with salmon for example). Teas, coffees, fruit juices and toast were also freely available to help yourself to. The location of the hotel is excellent too, right in the heart of the city centre; exit the hotel and you only have to walk 5 metres to be in the heart of Stirling's shops, eateries and attractions, with a few minutes' more to walk to the railway and bus stations. The hotel adheres to the Coronavirus guidelines regarding cleanliness, spacing etc. There is also good disabled access into and within the hotel.
Disliked: I cannot find fault with anything connected with our stay. We had a lovely time in a beautifully decorated and well maintained classic older hotel. All staff were so accommodating and very friendly and efficient; they couldn't do enough for us and, just coming out of Coronavirus restrictions, that says a lot.

Disappointing

Liked: Meal at Cronies was OK.
Disliked: Sofa bed was terrible. My 7 year old could not sleep on it. The shower wasn't the best. The hotel is hard to find. Parking wasn't great.

Good

Great hotel in stay in...

Liked: It was an ideal location in the centre of the town. Easy access to everywhere in Stirling. Internally the building was well played out and the dinners etc were good. Staff helpful and pleasant.

Exceptional