Glenridge Inn Glendale - Pasadena

First scam in my US...

Disliked: So these geniuses found a way to con people.Whenever you search for them they have good prices.But then the manipulation starts when you reach payment page they charge you extra 150$ as reserve damage fee in case you damage anything in the property (which they tell you they'll give you back if everything is allright) and after you go there they change the invoice and distribute the 150$ on the days you stay and never give you back the 150$ and lie to your face that you've seen the price wrong and keep on lying and ending up stealing your money.I wrote a report to booking.com they also never investigated and never replied back.I guess this is the smart way to get on the top of the search as a cheap affordable place.I would advise everyone to be careful when you book this place and never pay them that 150$ otherwise you'll be paying extra without even knowing about it.We're living in the jungle folks.

The hotel location’s was perfect

Liked: The rooms were nicely done, spacious, and very comfortable.The inclusion of a fridge and microwave was a plus.The staff was friendly.We’ll definitely return and stay again in the future.
Disliked: No elevator

Exceptional

Very good

Superb

Liked: Very comfortable and quiet. I booked a queen room and then was upgraded to a king room for free at by the guy at check-in, he was very nice. Thank you so much!
Disliked: Wish the vending machine had a card/wireless pay option.

Superb

Exceptional

Poor

Liked: Not much
Disliked: Room had a stopped up sink, moved to a second room which was smaller, didn’t have the coffee machine we had paid for, staff was not very helpful, tile floor in front of the bathroom sink was dangerously slippery. Entire Inn needs to be upgraded.

Exceptional