Glenlo Abbey Hotel

Exceptional

Liked: Wow just wow one of the best hotels and experience we have had, staff food the Orient Express tasting experience.. Cocktail bar thank you Erdal.. piano live was fantastic .. The service in Palmers restaurant was fantastic ... Breakfast really good... The grounds the bicycle ride.. Just so good for the family
Disliked: Menu could be more extensive at the Palmers restaurant.. Service was excellent

Superb

Exceptional

Liked: Everything ! Beautiful grounds, attentive staff.
Disliked: Loved everything!

Classy property and special opportunities...

Liked: Great staff, and wonderful breakfast.
Disliked: No workout area, brother seems to be true of most properties in Ireland, and our room looked out on the Pullman restaurant, which was closed for upgrades and we could not use it

Exceptional all round

Liked: Stunningly gorgeous property, close to Galway city. Rooms were spacious and well appointed. Customer Service was top notch. Special mentions to the breakfast supervisor and Estelle (who served us breakfast one morning) at the River Room. Estelle stood out because she was always smiling, welcoming and made great suggestions on our order. The other special mention is that someone on the front staff spotted us carrying our luggage when we were checking out and ran over to help us out. These little details matter, so keep it going Glenlo Abbey staff.
Disliked: I have only one minor nit. We're creatures of habit and used to having a desk fan in our room (regardless of AC, regardless of how cool it is where we are visiting). Knowing this isn't a common ask, I had emailed the property ahead of time to request a desk fan and was told it was available and would be in our room. It was not. And the mildly annoying part was that Holly at the front desk acted a bit miffed that we asked for a fan when we checked in, told us the property had AC (which we were well aware of) and did not follow up with us at all. We had to go back and ask again and were told housekeeping was looking, and then nothing. We had to Google the nearest home store, scramble to it, purchase a fan and assemble it. We have left it for the hotel to keep handy for other creatures of habit like us 😃The reason I call this out, even though it's a minor nit and the property is honestly just exceptional in every way possible is that when you pay for 5 star service, you expect nothing less, no balls can be dropped and one ball did drop.

Superb

Very good

Superb

Very good