Name: Gleneagles Townhouse
Address: 39 St Andrew Square, Edinburgh
Telephone: 0745 127 3975
Rating: 4.5

Exceptional

Amazing

Liked: Vintage, location

Luxurious stay in central Edinburgh

Liked: Great location Loved the staff and the kind gestures Very helpfulRoom was very luxurious and comfortable
Disliked: A bit noisy from the streetRoom had no view window faced a literal wall

Nothing wow, just a standard...

Liked: Location, Rooms were clean, concierge team members were good and helpful,
Disliked: In our first morning, we waited more than 45 minutes to have our breakfast. I made a booking through booking.com. During checkout i paid my outstanding and also upon arrival they authorized 100 pounds for 2 nights. Now, I am asking my deposit back, they answer me that during arrival the rates became high that is why they used my security deposit for the accommodation charges. It is very ridiculous because i have booking.com approved confirmation.Also 1 week after check out they charged me 4 pounds for the minibar usage. Why after 1 week? It means that our credit cards are not secure in this hotel and anytime anyone can use our credit cards.Additionally, during check out they are giving you the bill which shows 5%optional tips on accommodation :) It is weird, and embarrassing. It is a new kind of begging money from tourists.

Superb

Just ok

Liked: Brikfast was just ok. The Location good.
Disliked: I stayed at your hotel last August and had a wonderful experience. The service was exceptional and the breakfast was amazing. Unfortunately, during my recent stay this year, I noticed that the breakfast was average and the level of service didn’t quite match the high standards I experienced previously.