Gleneagles Townhouse

Modern hotel with a mix...

Liked: From the moment we arrived at Gleneagles Townhouse, We were welcomed by the lovely Ewan, who made us feel right at home he took the time to personally show us to our room. What a lovely genuine man who gave us a perfect start to our stay!We spent the evening up at Lamplighters, the beautiful rooftop bar. The atmosphere was amazing, and the cocktails were even better. I had a Cosmopolitan made the classic 1934 way…just how I like it and made to perfection.Dinner at The Spence was fantastic, as always. We’ve eat here before, but this was our first overnight stay, and it won’t be our last. We stayed in one of the Town Rooms, which was stunning. Every detail was thought of. We returned after dinner to find the room turned down, soft jazz playing from a vintage radio, slippers by the bed, and a little sleepy spray beside the pillow such thoughtful little touches that really made the experience special. It’s those little things that truly make it.We had the best sleep, heading back to The Spence for a great breakfast. Every member of staff we met was kind, attentive, and just lovely..thank you to you all for making our stay memorable.
Disliked: We honestly don’t have a bad word to say.

Exceptional

Exceptional

Amazing

Liked: Vintage, location

Luxurious stay in central Edinburgh

Liked: Great location Loved the staff and the kind gestures Very helpfulRoom was very luxurious and comfortable
Disliked: A bit noisy from the streetRoom had no view window faced a literal wall

Nothing wow, just a standard...

Liked: Location, Rooms were clean, concierge team members were good and helpful,
Disliked: In our first morning, we waited more than 45 minutes to have our breakfast. I made a booking through booking.com. During checkout i paid my outstanding and also upon arrival they authorized 100 pounds for 2 nights. Now, I am asking my deposit back, they answer me that during arrival the rates became high that is why they used my security deposit for the accommodation charges. It is very ridiculous because i have booking.com approved confirmation.Also 1 week after check out they charged me 4 pounds for the minibar usage. Why after 1 week? It means that our credit cards are not secure in this hotel and anytime anyone can use our credit cards.Additionally, during check out they are giving you the bill which shows 5%optional tips on accommodation :) It is weird, and embarrassing. It is a new kind of begging money from tourists.

Superb

Just ok

Liked: Brikfast was just ok. The Location good.
Disliked: I stayed at your hotel last August and had a wonderful experience. The service was exceptional and the breakfast was amazing. Unfortunately, during my recent stay this year, I noticed that the breakfast was average and the level of service didn’t quite match the high standards I experienced previously.

Exceptional

Liked: Excellent service, beautiful building, and great location.