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AustraliaGlenapp Castle Guest Reviews
Overall Average Score:
Wonderful (4.6 out of 5)
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Anne-marie Thu, 5 June 2025
Glorious Castle Stay---- My Adult...
Liked: THAT was our biggest problem! We were not informed that the glorious breakfast was included in our stay. As we were extending ourselves and paid for dinner, we did not do breakfast due to the anticipated cost. And THEN, at check-out, we found out it was included but it was too late!SOOOOO sad. We actually had some food at the only thing open which was a gas station.
Disliked: Communication regarding the included breakfast. This is HUGE!Americans would not assume breakfast is included in high-end properties.
Jeremiah Wed, 28 May 2025
Exceptional
Liked: likely the best hotel in the united kingdom
Disliked: the price! But it was value for the money
Wells Sat, 24 May 2025
Exceptional
Liked: Food/Decor/Grounds
Kathleen Fri, 16 May 2025
A sublime experience
Liked: This felt like a sublime experience. The staff were extremely attentive without being invasive. Everything was beautifully organised and peaceful. The location was amazing with a stunning seaview of Ailsa Craig. Every plate of food was cooked with love and attention to detail. I have never been served such a brilliant breakfast. It is a special place which feels more like a beautiful family home rather than a hotel. I look forward to my next stay there with the bird experience!
Disliked: Absolutely nothing.
Kerry Fri, 16 May 2025
Exceptional
Richard Tue, 29 April 2025
Exceptional
Ann Sun, 20 April 2025
Warm and welcoming country haven
Liked: The location was charming, the facilities lovely and the staff top notch!
Grant Sun, 16 March 2025
Superb
Cappelli Wed, 26 February 2025
It was a magical stay.
Liked: The staff were amazing and the castle was beautiful. The food was creative and delicious.
Disliked: The location. I wish there were more things to do and see nearby.
Robert Thu, 9 January 2025
A true escapism romantic break...
Liked: From the personal and friendly meet and greet as we arrived, the seamless portarage, castle itself, excellent food including best smoked salmon I've tasted, fireplace in a lovely room (Glenapp) and relaxed luxurious surroundings, this was a very special place to spend a few nights after new year. Comfortable room with lovely Christmas decorations over the fireplace and very friendly staff with personal service, it was a great way to relieve the post Xmas blues. Very personable owner who's on sight to oversee operations. Exquisite food in the evening but choice is limited if more than 2 night stay.
Disliked: Some of the staff are very young and whilst this is to be commended, there were a few minor points to address. I never got my dessert wine after dinner, despite asking twice and the dessert on the tasting menu was unavailable. This was only advised after the main course but we got a good alternative. The young waiter kept topping up white wine to point where glass would have been almost full. This is what the sommelier is there for but, if I'm honest, he was not actively moving around the tables. There were 6 covers that night so hardly demanding. He was focused more on a couple with the tasting menu and wine flight rather than other guests. When I'm paying almost $500 for dinner and a bottle of white and bottle of red, I don't expect to be topping up glasses ourselves! Afternoon tea menu was incorrect as items delivered were not what Xmas menu offered. We were a day after the xmas menu had officially stopped but the old menu was still in the sleeve and had not been changed. Room service food (burger) was very poor and didn't even arrive with any ketchup/mustard and fries were certainly not 'chunky chips' as advertised. This was sorted without any problem on checkout but given the standards the hotel sets itself, was slightly disappointing. I guess best way to summarise is it was generally very good but missing some attention to detail. For the price point, this needs working on. However, non of the above would put me off returning as these are issues that can be easily rectified through constructive feedback and training.
