Name: Gleddoch Hotel Spa & Golf BW Premier Collection
Address: Old Greenock Road, Glasgow
Telephone: 0800 031 8416
Rating: 4

Superb

Liked: Great location and the room was excellent.
Disliked: Spa wasn't working for the days we were there

Passable

Exceptional

Very disappointed

Liked: It was very clean. And comfortable beds.
Disliked: We were there with our 4 children and got home about 10pm. We were hoping to order some sandwiches to eat as some of the children were hungry but were told there is absolutely no food during the night. This is extremely unusual for a hotel, given its supposed ro be a home from home and given it's such a "fancy" hotel. I asked for some drinks to be brought instead and was told they were too busy and understaffed and I should go to the bar. It was only after I explained, again, I had my children that they agreed to serve room service drinks. I asked if I could get some jurisprudence at least and was told no. The swimming facilities were also closed to children, which my sister who was there with her family, found out when she went with her 3 children who had all brought their swim wear. So disappointing. It had been open in the morning but only for 2 hours and I believe there is a further charge to use the facilities!Given the price, we were very disappointed. And we were the lucky ones, some of our family were out out the back of the hotel and their room was nowhere near worth the money!

Poor Management and Communication -...

Liked: The view was nice, gardens were nice, lots of cute rabbits running around. Bed was comfortable. If you can get in the spa, I am sure it would have been lovely, as it is all brand new.
Disliked: The staff in the restaurant were quite clueless. Could not russle up a simple glass of wine, 4-5 staff in a nearly empty restaurant and a glass of wine took 20 minutes to come, after chasing it up. We booked to use the Spa - the entire purpose of our trip. By pure chance I enquired whether I needed to book a time. I was advised that there was an extra charge and that it was only available from 5-10pm for hotel guests - or early int he morning. We were leaving at 5am, so that left us with only dinner time to enjoy the spa. Not impressed! However when we arrived the entire spa was closed since 2-3 days prior due to a power outage, they claimed they had called and left a voicemail, however I had no missed call or message. No lift to our bedroom.Room was too hot- no air-con.

It was a fantastic experience...

Liked: The environment was clean and quiet. The staff were very friendly and caring.
Disliked: The views of the Scottish hills and the restaurant.

Good

Exceptional

Good

power cut. spa closed. very...

Disliked: told late in afternoon that the hotel had power cut and that the spa was closed and we would be refunded in 5-7 days for the spa.contacted through messages and was not offered a refund or change of date. arrived at hotel to find out other guests had been contacted from early morning to offer change of date or full refund. given 1 drink voucher each as an apology.staff at reception was useless and so was the person sending message.