glass light is golden

Liked: valet was awesome and the rooms were amazing drinks were overpriced but masterfully done
Disliked: non valet staff mostly the host were rude due to my wife and I not being traditionally looking like the clientele for the hotel

Unexpected wow!!! I knew the...

Liked: beautiful and the staff was amazing
Disliked: nothing

Very good

Liked: Great location, great restaurant, comfortable and clean room.
Disliked: Elevator tracks are filthy, and the elevators themselves are tiny.

Exceptional

Liked: The location was great! Decor in the room was nice.
Disliked: Had to figure out how to work the coffee maker.

Came for the Military Tattoo,...

Liked: Wonderful Downtown location, close to tourist information center, museums, restaurants, historical sights, SCOPE center, valet/concierge (Curtis is the best!), even glass museum in hotel!

Exceptional

Came in for a Coast...

Liked: The bar and bartender was great. Very accommodating
Disliked: Not having to pay for parking!

deff would stay again

Liked: it’s scene
Disliked: na

Lovely, but Falls Short

Liked: Lovely hotel and great location.
Disliked: The day before check-in, Kelsy Harris - the "Experience Curator" - emailed me to welcome us and noted that we picked a great day to check-in since "bunny punch and champagne" was complimentary at check-in on Saturdays. I was not expecting this, and thanked her and was so excited to surprise my husband with it the next day. Upon check-in, the gentleman noted they did not have the bunny punch, and called Kelsy over. When I referenced her email, she shrugged and was incredibly dismissive, since the punch hadn't been made. The gentleman (I'm afraid I didn't get his name) offered to still give us a glass of champagne, which we accepted. Kelsy questioned whether both my husband and I wanted a glass, which was very odd. Overall, her attitude and demeanor was very disappointing throughout the exchange. I hadn't been expecting the drink at check-in when I made the reservation, and wouldn't have known anything about it except that Kelsy had literally emailed me to tell me about it the day before, and then treated us like a major inconvenience for asking about it. The gentleman was delightful and very gracious. Otherwise, the stay was nice, except that the room was incredibly loud all night. I realize noise can't be completely managed by the hotel, but it was incredibly loud. I had to turn on two noise machines we brought to drown it out. Probably wouldn't stay again.