Not a good value for the dollar. Will not recommend to others. Had been there back in mid 1990s and it was awesome.

Disliked: Not enough food venues open for lunch on Tuesday or when returning from Opry on Tuesday evening.

Exceptional

Exceptional

Liked: The over all view and look of the place

Everyone and everything was amazing!...

Disliked: the vallet workers were great the first day we were there. However, there was one VERY rude vallet working when were were checking out. It was freezing outside and when i asked for my keys to start my truck since my daughter was freezing in it he replied ?I?m busy? and continued to scrape ice from a mans windshield. I had to walk all the way to the other side of the parking area to ask another vallet to help me - this one was very helpful.

Exactly what we needed!

Liked: Staff was excellent, always friendly. The facility as a whole was very clean and comforting. And breakfast was good
Disliked: We liked everything we encountered.

Exceptional

When our flights were cancelled...

Liked: Staff, the overall feel of the place. I feel like I am on vacation as soon as I walk in. Live music was GREAT!! That was our favorite part. Of course the grounds are beautiful and we always book an atrium room to enjoy Gaylord! I?ve stayed at all but one location and love this hotel. Family enjoyed the water park for half a day even in this winter storm. That was fun. Grounds are immaculate and well groomed.
Disliked: Coffee not great. The prepackaged condiments limit what we can have and create a lot of waste. Parking is pricey. Breakfast options limited or pricey. It?s an upscale hotel, I know. But the quality of the buffet at Cascades for the price not justified. I know we were in a winter storm but many areas of the hotel were very cold. Eating pizza and waking around we could stay out king without bundling up. Many stores were closed the whole time. May be Covid or the winter storm, so I understand that. Our flights were cancelled and we picked here to stay on purpose. Glad we did. Made being stuck worth it. But we could have shopped for more clothes and would have enjoyed more food and store options.

Exceptional

Liked: Everything was perfect!
Disliked: N/A

erfect

Liked: everything
Disliked: nothing

I didn't mind the price...

Disliked: The signage to check in and the exiting process was not clear. I witness several customers driving back and forth looking for check in area.