Exceptional

A lovely winter stay in...

Liked: They didn't serve breakfast the first 2 mornings we were there but gave us gift cards instead for a local cafe. This was a very pleasant surprise. On our 3rd and final morning, they opened for breakfast because the restaurant we had a gift card for decided to close for the rest of the week. Breakfast didn't disappoint. My husband said his omelette was one the best he's ever had!
Disliked: We had issues with the heat our first night, but the issue was resolved the next day.

Fall Trip

Liked: parking was easy
Disliked: old furniture bed uncomfortable

Good

Liked: The hotel was conveniently located. It was very clean and quiet.
Disliked: The breakfast was sad. Instead of a continental breakfast as stated we were sent to a very small crowded young persons place. With all the elegance of the hotel the breakfast was an insult. They should have said breakfast was not included or sent us to a more appropriate place. The manager was very receptive to our complaint but I doubt anything will change.

Nice location but not worth...

Liked: The location in downtown Lenox is great. Charming property with nice lounge and dining areas.
Disliked: Though the room was certainly charming, I have learned that I do not enjoy showering on my knees with a handheld shower in a tub with no curtain. A real shower would have been better. To be fair, a traditional claw tub was part of the description of the room, but I assumed there would be a shower too. The main problem was a total lack of personnel. On the first night there was a Jazz trio with an open bar w/food. It was lovely. The rest of the week, the place was a ghost town. There was no one there most times and only a number to call if there was trouble. When staff was present, they were very helpful and nice. For the very high price I would have appreciated at least some personnel most days. I realize that Covid makes this hard, but I felt like I was staying a really nice youth hostel. If the B&B cannot be staffed, I understand that, but then the price should reflect the much lower level of service.

We certainly enjoyed our stay....

Liked: No breakfast was served during our stay.Food was served between noon and 8pm.Servers and staff were wonderful.Loved the outdoor tent for drinks and dining.
Disliked: Need a more variety on menu and some snacks during the afternoon.

Good

Will definitely come back, but...

Liked: Innkeepers and staff were exceptionally friendly and helpful. The breakfast was to die for. Smoked salmon, smoked trout, herring cream cheeses with different spicing. House made granola you have never had anything that good.
Disliked: The historic building needs careful attention to bring it up to date for comfort. Heating system needs an overhaul/replacement. It was cold, especially if you were anywhere near a window. The latter could also use an upgrade for comfort. The shower head in our room did not work.

Okay

Liked: Great location
Disliked: It was expensive and for the price it appeared ?tired? and somewhat shabby. There was a sitting room and fireplace and couches but no lights for reading. The curtains were coming off the curtain rods. Overall, a little sad.