Name: Garden Inn & Suites New Braunfels
Address: 1051 North Business Interstate 35, New Braunfels, TX
Telephone: (888) 608-6346

Pleasant

Liked: Not good felt uncomfortable, shit was missing and broken

Great

Disliked: Private

I WILL NOT EVER STAY...

Liked: The only good thing about this hotel is the location.
Disliked: The staff was rude as hell. Housekeeping gave you hell about getting any "exta" towels. The sheets had not been changed from the last person's stay. There were cockroaches, animal crackers, and trash from previous people cooking in and around the microwave.

Gross

Liked: The floor was sticky and dirty the bathroom toilet paper roll was hanging off the wall the sheets and pillows had stains on them and the phone didn't work and we specifically reserve the room with the jacuzzi and when I filled up the tub and turned the Jets on all kinds of crap started coming out of the jets it also looked like they had a permanent resident living next door because there was patio furniture but of junk and a barbecue grill....... The only good thing was that there were no bugs but it did smell bad I just expected more for $100 a night
Disliked: All stated above

Pleasant

We left as soon as...

Liked: The price until I got there
Disliked: Trashy and creepy. Our room was tucked in a hidden corner. Each room to the sides of us had over flowing ash tray pails. That was not very comforting. There was spots of God knows what on the bed.

Exceptional

Bad

Liked: Nothing
Disliked: The beds were nasty

I’m glad it’s over.

Liked: Location was great. Low price was encouraging and the exterior looked nice, like it had been renovated.
Disliked: Rooms had been cleaned, but weren’t clean. Still had to kill a few bugs. Exposed wires run around the perimeter of the room not secured to the wall in anyway. Nail on the floor. Shampoo and soap were terrible. The toilet paper holder fell off the wall and into the toilet. Had to let the water run a while to get rid of the brown sediment. Tv didn’t work and when I tried to contact staff, it took Several phone calls and going to the office and banging on the door for 20 minutes to get a response. The air conditioning unit was super loud, but I was just glad it worked. Smoke detectors are covered with grocery bags. Toilet seat is poorly attached to the throne. Floor is spongy and weak with gaps in the planks. Somehow the lamp has to be plugged in for the microwave to work meaning the electrical outlet is wired incorrectly. Discolored towels and stained bedspread. Card reader took a lot of tries to work.