Garden Inn & Suites New Braunfels

Reflected by the pay by...

Liked: Position on the room. Very neat and tidy. Not enough blankets ~ had to go buy one.
Disliked: Bug infestation!!!!! Every time I’d turn on the light roaches just scattered. Several varieties of bugs that were eager to get to my take out meal. So bold they would crawl across you ~ including your face.

Bad

Liked: The location and price were decent. They have an ice machine that actually works.
Disliked: I travel a lot and this is the worst place that I have ever stayed. The booking said they have a pool. When you arrive, they tell you the pool is an extra $10 per day per person if you want to use it. I lost my one door key card at the water park and needed a replacement. The sign said they charge $5 for a new key card. They charged me $10 because they said I received "speedy" service. The laminate flooring was separated and had gaps. The bathroom sink was all cracked from age. Electrical Code violations.

Bad

Liked: The price
Disliked: Asked for none smoking room smelled really bad it was dirty shower was really terrible

Superb

Liked: the staff and size of room
Disliked: nothing

The fact that I booked...

Didn’t stay

Liked: It was non ADA! My husband is in a wheelchair and was ima le to access the room, so we were unable to stay there!!!
Disliked: The whole place is a dump!!!

Superb

It was okay, not horrible,...

Liked: The people were kind and it was in a good spot.
Disliked: The room itself was dirty, it had many bugs and the beds were dirty. Towels were also dirty.

Do not stay here if...

Liked: That I only had to stay there one night.
Disliked: This is a hotel where people live. It' was supposed to be non-smoking and it reeked. It was a very low rate hotel. But I only needed it for a night. There was another customer who also asked for all brand new sheets because I'm guessing he didn't expect such conditions either. But I did look for a bargain so to be expected.