Name: Galeria Plaza Mexico City
Address: Hamburgo 195, Mexico City
Rating: 4.25

Exceptional

Liked: delicious breakfast!

Good hotel with good breakfast...

Liked: Location is good, close to the Reforma Avenue and Zona Rosa, with lots of restaurants and bars. The Deluxe room is very spacious. it was very clean and got cleaning service every day. We got free amenities like cookies and desert. Breakfast was great but not included in the price.Price was good, we got a booking.com offer. but at full price there are better options in Reforma Avenue.
Disliked: They only put water bottles once. Since in Mexico city water is not safe to drink or even to brush your teeth., other hotels refill water on a daily basis.Hotel room is very noisy. Windows are not sound proof so you can hear all the music from bars in the neighborhood until late night, people on the street, cars and honks (even though we were on the 8th floor). Doors are also not sound proof so you will hear every noise from the hall. So i didnt get a single good night of sleep here.We requested for late check out and they said no, allegedly because they were full. However i went to the website and the same room type was fully available for extra nights.

Overall pleasant experience! Staff was...

Liked: It’s a very central location.
Disliked: The jacuzzi is not heated.

Exceptional

Easy Recommendation

Liked: The staff was attentive, the property clean. The location was ideal.
Disliked: We had to upgrade to get a room without carpet. But staff was prompt in handling.

Poor

Liked: THE RESTAURANT AND MOOD BAR WAS THE BEST PART OF THE HOTEL.
Disliked: THE FRONT DESK WAS’NT HELPFUL AT ALL, HAD TO ANSWER MY OWN QUESTIONS. THE ROOM CARPET WAS DIRTY AND NOT WORTH MY 720$ DOLLARS FOR THAT JUNIOR SUITE.