Name: Gairloch Highland Lodge
Address: Charleston, Inverness
Telephone: 0800 031 8416

Pleasant stay but felt more...

Liked: Good position very quiet pleasant staff nice lounge with do it yourself bar.
Disliked: Pillows very poor quality although bed quite comfortable. Breakfast: poached eggs not cooked properly , poor selection compared to other hotels with similar rates instant coffee service ended rather early at 9 am! No nonslip mat in shower although there was a grab handle

Overall good

Liked: Nice area
Disliked: Quite noisy

Pleasant

Liked: Beautiful spot
Disliked: Very tired appearance. T v no reception, breakfast pre order was odd as was self service next morning. Overcooked except eggs which were undercooked disapointing stay. Overpriced.

Cannot recommend

Liked: Good sized comfortable rooms. Filled in breakfast order to be met in morning with a buffet which was OK, if unexpected. Rooms are best bit of the hotel, big and comfortable if a little dated and in need of modernisation.
Disliked: Met with the words 'you can't park there' when we stopped at front door to let my disabled father out of the car. This is not a hotel its a guest house with no soul, no bar and no food. There is an honesty bar which sold just in date drinks you serve yourself. A good bar can make a hotel in the evenings to chat to other residents, staff and owners on occassion. .We were directed to their sister hotel for food, which was not walkable for my disabled father. Lovely big rooms, but emergency light on all night in room made it hard to sleep. One channel works on TV.

Exceptional

Liked: We checked in so late due to some road repair works around 11 pm, yet everything was perfectly arranged at the reception with directions to go to the room and wifi password. Rooms had a Victorian look, the beds were cozy, room heaters were working, We were late for breakfast, the staffs were kind enough to arrange the basic stuffs. Overall a very warm feeling on a long road trip
Disliked: All seemed positive to us

Lovely setting

Liked: Nice to have a separate downstairs bedroom for guests bringing dogs - even though that meant no view!
Disliked: Whilst we understand that some dogs can be disruptive in the breakfast buffet area, and are therefore banned, it is surely not impossible to set up a small area ( in the honesty bar?) with proper tables and chairs for guests to eat with their dogs. A coffee table is not really ideal!

Good but could be better

Liked: Location was perfect, easy to find with its own parking.
Disliked: Hotel looks dated, everywhere is very clean but needs modernising throughout. Breakfast wasn’t great and the hotel feels as though it’s trying to cut too many corners to save money