Frensham Pond Country House Hotel & Spa

Very good

Liked: LocationWonderful views and direct access to fantastic walks.Staff friendly. bedroom and bathroom very clean. Bathroom looked newly renovated. Good breakfast optionsCalled 24 hours before asking if any special needs or if we wanted to book for dinner - very thoughtful.
Disliked: External facade in parts a little tired. But bedroom and bathroom very clean. Bathroom looked newly renovated. Good breakfast options. Food at restaurant for dinner was very average for price.

Pleasant

Pleasant

Very good

Exceptional

Liked: Very well kept, high standard and clean hotel. Staff were friendly. Food was excellent.
Disliked: Nothing

This hotel is in a...

Liked: It’s a very peaceful location.The room was a good sizeThe bathroom was cleanMy husband liked the cooked breakfast
Disliked: The charge for the spa. If it’s a hotel with a spa I would expect no charge or a significant discount for hotel guests The 2 telephones in our room didn’t workThe WiFi was intermittent The breakfast was disappointing

Excellent, would throughly recommend

Liked: The atmosphere is excellent, very relaxed spa like.Rooms are very comfortable, staff very attentive, polite and friendly. Food was excellent and location was great right next to the lake.
Disliked: Nothing

Passable

Very disappointing.

Liked: The location.
Disliked: Staff unfriendly, I was ignored by the man on reception. Not enough staff.Breakfast ran out. Restaurant had dirty plates everywhere.