Fremont Marriott Silicon Valley

They charged 225 dollars for...

Liked: Clean beds
Disliked: The price for parking at the booking and in their personal mail to me is $10 the actual price is $20 a day.The hotel gave me the noisiest place near the elevator, although I wrote in advance about a quiet room. I was changed to another room with two beds, they said it was free. We left the room clean and even cleaned up the trash after ourselves!!!!In addition to the amount of $354 for 3 nights, they charged me $225.For what?

Superb

Superb

I will definitely be back.

Liked: Rooms were clean, beds were comfortable. Very relaxing i enjoyed my stay. Breakfast was excellent and staff was friendly and attentive.

Good

staff was great. very clean.

Terrible customer service, I will...

Disliked: I am a 1st Responder and booked this room to rest in between my long work shifts. I called the hotel a couple of days before and requested early check-in in and the staff member named Nick said that anytime after noon would be acceptable, but to call a couple of hours before, the day of to make sure. When I called the day of, the same guy, Nick, told me that there was no way I could check in early, and to call back later. When I told him I was a Bonboy member and a 1st responder, he mocked me, sounded irritated, and then hung up on me. I called another Marriott hotel right after and booked another reservation, and was allowed early check-in with no problem. Afterwards, I called back the Fremont Marriott and requested to speak to a manager. I was told by Nick that there was no manager on duty and shunted me to a voicemail. I left a message, but no one bothered to call me back. I am so disappointed with this hotel. I commute almost 2 1/2 hours one way to work, and stay at Marriott properties only, 3-4 times per month to rest and avoid having an accident. It's so sad how Nick didn't care about my overall well-being. The Pleasanton Marriott was further away from my Job in San Jose, but worth the drive, since they treated me like a human being with respect and consideration, which is not something that Nick is capable of, sadly!

It was good

Liked: Breakfast was good.
Disliked: I wish there was more options for breakfast lunch and dinner

I wished I have more...

Liked: In room coffee allows me to make my coffee when I wanted. I enjoy the great taste of fresh coffee when i wanted.
Disliked: I was hoping to go for a dip in the pool but I ran out time of the day.