Exceptional

Liked: The front desk woman was SO accommodating and lovely - we had two makeup artists coming to do our makeup and needed to upgrade our room. THe front desk lady was fabulous and showed us options for the upgrade (an in person tour of the rooms!) so that we felt comfortable with our work trip stay. It far exceeded our expectations and we will definitely be back!
Disliked: I wish there were more vegan options on the menu. The room service was a little lackluster too over the phone. I think we got spoiled with the lady at the front desk.

Super chic boutique downtown LA...

Liked: I absolutely loved this hotel. The location is great, close to many restaurants and bars. The room is really nice, spacious, and clean. I loved the furnishings and amenities (clothes hooks, toiletries, full length mirror, hotel slippers, reading nook, and etc.). The self check-in was interesting too. Makes it easy for someone who needs to check-in on a pinch. I didn't get to utilize the fitness center, rooftop pool, or restaurant/bar, but I hope I can stay again and fully use the hotel's facilities to the full.

Exceptional

Good

Good

Disliked: Very nice hotel and good location. It's a pity that everything is charged and that for this price there is no complementary service (breakfast, coffee/tea, bottled water, ...): it makes you feel taken advantage of.

Worst customer service

Liked: None
Disliked: I have sent them countless emails about my issues and they never reply at all! I have charges in my credit card that hasn?t been resolved until now! What?s the point of puttinng an email address on your site if it?s always faulty! Aside from customer service, which they don?t have. Beddings in our room had so much dust, we got the room for 8, and a couple of beds had dust that made us itch the whole night!

A nice hostel in a...

Liked: This is the second time that I have stayed at Freehand Los Angeles. I liked that each bunk has its own lamp and charging area. The bathroom is good sized. The individual storage lockers, as well. The room is not very big, but big enough. There are many choices for food in the area. The hostel is just a 20 minute walk to Staples Center and the Grammy Museum.
Disliked: Nothing to do with Freehand, when I said hello, a dormmate said "I don't talk to other people". Why stay in a hostel?

Passable

Very good