Freehand Chicago

Exceptional

Superb

Liked: Location is steller. And the rooms have their own bathrooms.
Disliked: Some rooms could use a bit of a deeper cleaning.

Good

Bad

Liked: Location, Decor, Staff
Disliked: Cleanliness of room, condition of rooms, unsuitable room storage, smell of rooms and building, allocation of space

Great location. They tend to...

Liked: Great location, truly.
Disliked: Went for Memorial Day weekend. They overbooked so they had to put me and the other 3 people in a different room. The issue? Because this wasn’t the ‘correct hostel type room’ each of our keys kept on deactivating. Every single time (and I do mean EVERY) I left the hotel to go out and do whatever, I took the elevator up and had to come right back down because my key wouldn’t work. I asked them to change my key, they did. They sent security up with me once but none of that stopped this issue from constantly occurring. It was very annoying especially when I would come back from shopping and had so many things in my hand. I left behind a jacket of mine and I called them as soon as I noticed (an hour later) they said they would have housekeeping check the room and that they would call me back. I ended up having to call them back because I heard nothing. Reception asked me to confirm the room number again and he had put down the incorrect room number the first time. I waited 3 hours and called back AGAIN because they weren’t calling me back. Reception said they couldn’t locate my jacket but by that point, they had wasted so much time before getting into the room. Of course someone ended up taking it, they waited too long. The lack of urgency was very upsetting.

Good

Great location

Disliked: Location was perfect which made the stay better but the facilities could use some work. A lot of mold and a lot of dust. Comforters and sheets looked to not have been completely clean and it was slightly dank everywhere. The staff was very friendly and helpful.

Ok

Liked: Location is good.
Disliked: Over priced for the quality. Rooms were very small. Not that clean, lots of stains on walls and carpet.

Superb

Liked: Good
Disliked: Good