Freehand Chicago Guest Reviews
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Kshe Wed, 9 July 2025
Exceptional
Thornton Wed, 9 July 2025
Very poor
Anonymous Wed, 9 July 2025
Did not stay there since...
Liked: There was nothing good about the property. The staff was rude and they said we have booked shared room. We showed them our reservation receipt where nothing was mentioned about the shared room. They said its not their concern and asked us to pay $350.
Disliked: This hotel is a scam and they will book you shared room without telling you and when you go there for checkin they ask you for a lot of money.
Marcus Tue, 8 July 2025
Exceptional
Laura Tue, 8 July 2025
Dirty, unsafe, and overpriced.
Liked: The location was great and the staff were friendly.
Disliked: Our room was filthy. I could draw in the dust on some of the furniture. My husband found a peanut in his supposedly clean bed. My daughter found pills on the floor. The hotel did not feel safe a secure. The elevator is not visible to staff from the front desk and people travel through the main hallway past the main elevators to the bar at all hours. We saw many other guests swiping people up the elevators who did not have keys. There are no extra locks on the room doors beyond the key card lock. We left a day early because I was so uncomfortable with the hotel.
Ricardo Tue, 8 July 2025
Disappointing
Disliked: The supervisor behaved very badly with me and gave me a bad time.
Rebekah Mon, 7 July 2025
Would stay here again for...
Liked: The vibe, cool music playing, location
Disliked: Room was super dusty and a little dirty. The lights in the bathroom were so dim, could not apply my makeup well the whole time. Dj on Saturday night was so loud, the 13th floor still could hear the bass until 1:30 am. Some of the staff acted annoyed if you needed a coffee in the morning, or to wait on you for a quick appetizer order.
Sarah Mon, 7 July 2025
Great vibes in a unique...
Liked: Excellent location, wonderful historic building, neat decor. The bar and restaurant are both great, and the front desk staff were so welcoming and cheerful.
Disliked: Our first morning we waited almost an hour for our breakfast to be made, only to be told that the kitchen was no longer serving food. This was the weekend of the marathon and Beyoncé concert so they were beyond busy, but better communication would have made a better experience.
Sourabh Mon, 7 July 2025
Disappointing
Liked: I like the staff, facilities and bar.
Disliked: Some guy made out on the top bunk while I was sleeping. Wtf
Kim Sun, 6 July 2025
Good