Freehand Chicago Guest Reviews
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|1.1 miles from Chicago centre|
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Eduardo Sat, 17 November 2018
This bad experience will help...
Liked: I did not like the hotel at all but it is not the only reason of my dissatisfaction with my stay
Even for a hotel with 4 stars(?) I was expecting something much better in all aspects as in my experience with others.
For an extra price of $150 per night I really expected something else correlative to the price I paid.
Disliked: I can start with interior design, colors, sloppy walls, lighting, place where people sit for eating breakfast, the size of a "Private Room" for those who paid extra like I paid. This hotel is registered as 4 stars, how is it!! Freehand can provide clients what they want, but my deep anguish is centered on you BOOKING.COM because I did not expect to hear at the hotel reception asking me: do you know that you share the room with other three people? I was so upset, so tired and I paid $150 extra per night for a "private" room and they gave me a room so small that there was not even room for my suitcase. I can deeply recommend to you BOOKING.COM, if you want to market shared rooms, put this in the front of the website instead of hiding it in small letters.
Haruaki Sat, 17 November 2018
A Fri, 16 November 2018
Enjoyed the location! Thank
Liked: Trendy hip atmosphere
Disliked: Dorm room - some guest don?t get that they are sharing the space with others
Lillith Fri, 16 November 2018
Liked: The place is super hip, small and spacious rooms. Good breakfast. Nice bar and coffee place on the ground floor. Those are open to the public and are being used a lot. Perfectly situated in the city
Disliked: Unfortunately the staff seemsTo be overwhelmed by anything that does notRun smoothly. I was assignedA bed which was used. An other one in the room wasEmpty. I cameDown to let them know and they assigned a new room. So I had to get all my stuff 5 stories up. Not a big deal but I heard a lot of customers complain about the service and the assignment of the rooms. They don?t seem to have a good organization system. I was lucky to meet amazing women in my rooms but overall it?s not a place to socialize of you don?t want to consume overpriced drinks at the bar.
Erin Fri, 16 November 2018
Anonymous Fri, 16 November 2018
Liked: Amazing locationClean roomFriendly staff
Disliked: Room could be bigger (especially the vc)
Chgolynn Thu, 15 November 2018
Liked: Bathroom is great!
Disliked: No comlimenal breakfast in morning. No chairs in the room to sit on.
Lisyah Thu, 15 November 2018
Liked: Nice breakfast and good location
Kiall Wed, 14 November 2018
Samuel Mon, 12 November 2018
This is a hostel, not...
Liked: Great location, cool lobby and good coffee shop
Disliked: Rooms are extremely small and the comfort is that of a hostel and not a hotel. There is no bedside lamp, so don't expect to get a good read. Heating is shaky. Windows are frosted so you've got no view: do NOT pay for a premium room since being on the top floors doesn't add anything. I wonder how they can honestly charge extra for upper floor rooms when their windows are frosted...