Fred Hotel Leonhardstrasse - Self Check-in

Bad experience, not worth the...

Liked: Air conditioning, convenient location
Disliked: We showed up a few minutes after 3pm exhausted from travel and looking forward to lying down. To our dismay, our room was not ready at 3pm. Apparently, there was only one staff member cleaning rooms and there had been a bunch of checkouts that day, so not all of the rooms had been cleaned by 3pm. Our room was reprioritized to be cleaned next. I’m sure our cleaner did their best, but the room was not ready until 4:15pm.To rectify the situation, the remote staff suggested reserving free luggage lockers so that we can store our luggage and go into the city. We were able to successfully reserve two of the luggage lockers. However, the keys for those two luggage lockers never showed up on the website. As such, we were unable to lock and unlock the luggage lockers. The remote staff were able to remotely lock and unlock the luggage lockers, but we had no control ourselves. The remote staff suggested manually turning the locks, but the locks cannot be manually turned, suggesting that the remote staff have no actual experience with the luggage lockers. Although the remote staff could remotely lock and unlock the luggage lockers, I did not want to leave control of our luggage in their hands because I no longer had any confidence in the hotel at that point. I did not want to risk our luggage being locked away as a result of us having no control over the lockers. As such, we instead chose to wait over an hour for our room to become ready.The lack of notification that our room would not be ready at 3pm, coupled with uncontrollable luggage lockers made for a bad experience. The remote staff did their best, but for the amount of money spent, I expected a better experience.The rooms themselves were good, though the bed pillows were thin and uncomfortable.

Superb

Ceci n’est pas un hôtel

Liked: If René Magritte were to paint the Fred Hotel, he might inscribe beneath it: “Ceci n’est pas un hôtel.” Because, dear traveler—this is not a hotel. This is, rather artfully, a room. A very nice room, to be fair, but a room and nothing more.Upon arrival, you may find yourself searching for the front desk, perhaps expecting a warm Swiss welcome. Instead, you’ll be greeted by the existential realization: “No one is here.” The staff, like the concept of service, is purely theoretical. Need a fresh towel or a refill of shower soap? Request away! The answer is as surreal as Magritte’s pipe: “No one is here.” The broken safe? Consider it a metaphor for your expectations—locked away, never to be fixed.Breakfast, bar, restaurant, gym—these are but figments of your imagination. The Fred Hotel offers none of these distractions. Why clutter your experience with the superfluous? Here, you are invited to meditate on the purity of the room itself: a comfortable bed, a nice shower, and the minimalist thrill of no cleaning during your stay.
Disliked: To be fair, the room is suitably appointed. The bed is comfortable, the shower is pleasant, and the décor is modern. But let us not confuse a well-furnished room with a hotel. Just as Magritte’s pipe is not a pipe, the Fred Hotel is not a hotel. It is, at best, a well-appointed room rental—an ode to the absence of hospitality.So, if you seek the illusion of a hotel, the Fred Hotel is a masterpiece. But if you require actual hotel services, remember: “Ceci n’est pas un hôtel.” It’s just a room—nothing more, nothing less.

Would stay again

Liked: Modern, Comfortable, spacious, great location and a nice room
Disliked: More pillows for sleeping needed, lights in bathroom not bright enough especially for doing makeup and usb plugs by bedside would be more appropriate

excellent

Liked: very convenient, smart, has lots of facilities that we need
Disliked: nothing

Perfect location for getting from...

Liked: Clean and close to the centre
Disliked: Pillows not great and the safe in our room didn’t work.

Great location, clean rooms

Liked: Rooms were new and clean. Great location just steps from the main station. Fridge and kettle were great to have in the room. The air conditioning works amazing!!

Superb

We had a great stay...

Liked: Location is great. Close to everything. The tram is just in front, it helped us get to the central location easily. I love the shower head too.
Disliked: I wish there’s a staff present so we can ask questions.