Very good

Liked: The location is second to none. Right on the Royal Mile close to St. Giles Cathedral.
Disliked: We had been notified that the lift would be under maintenance and unavailable. Unfortunately, this proved to be more of a hindrance than anticipated. Also, the staff in reception were not as outgoing as would be expected at a hotel. The check in staff were great but other staff not quite as friendly.

lovely suite, very helpful staff...

Liked: excellent location
Disliked: curtains would not close

Superb

Very good

Liked: the staff was very accommodating to our needs. our first room wasn?t satisfactory and the staff immediately looked for a room to move us to

Very good

Very good

Disappointing service and dated rooms.

Disliked: The room was run down. Booked Junior suite. First room offered was bad. Cupboard broken. Bathtub had hair from previous guest. Etc. changed to another room. Slightly better. But service poor. On two occasions failed to even make up my room. This is despite me requesting for it before heading out in the morning. Breakfast also average. Only pork served for the meat. No other choice. Hotel finally gave some compensation for my troubles but will not go back to this hotel.

Passable

great location, wonderfully helpful staff,...

Liked: location, staff, lots of space in room.
Disliked: it?s getting a bit worn, some of the door moulding needs cleaning. tub shower way too high to get in and out of. shower needs re-grouting as it?s got a little black mold in one of the rooms- we rented 3. the other two rooms we in much better shape.