Franklin Marriott Cool Springs Guest Reviews
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|4.8 miles from Franklin centre|
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Tammy Mon, 8 July 2019
Anonymous Mon, 1 July 2019
William Sun, 30 June 2019
Dilshad Fri, 21 June 2019
Liked: Lobby / restaurant / wedding hole / swimming pool/ garden
Every 3 months me and family coming to Nashville and I will come always to this hotel
Disliked: Pool water was very cooled
Jerry Mon, 3 June 2019
Liked: Room was clean, comfortable bed and pillows.
Disliked: The AC. If you set it for 68, it will cool to 68. But then it does not come back on until 71 or 72. My wife and I both woke up because we were hot. Also, good coffee is not available when the Starbucks in the lobby is closed. Coffee in room is not good.
Verified Hotel Guest Thu, 30 May 2019
Liked: Clean and quiet quick in and out.
Disliked: Some of the room was in disrepair but nothing that was hazardous or dirty. Nashville loves to screw you over on hotel taxes. Makes no sense to punish tourists for spending their money there.
Michael Thu, 30 May 2019
Lovely hotel! Staff was helpful....
Liked: Didn't eat breakfast at hotel. We liked everything about our stay. Grandchild enjoyed the pool with her Mother.
Disliked: Delightful stay. Hope to stay there again. The price is too high for us on some nights.
Robin Sun, 26 May 2019
Tony Thu, 23 May 2019
insulting and unbearable would sum...
Liked: the location was near the interstate and that was a plus
Disliked: When we arrived the first person we talked with wanted to ignore the booking.com reservation and charge our Visa card. I gave him the card and he stated loudly "your card is no good do you have another?" the second card initiated the same response "your card is no good do you have another" at this point he has the attention on everyone in the lobby. The lady next to him quietly informed him their system is down. I received no apology. We were unable to sleep the first two nights, the air conditioner made a loud noise all day and night, a Marriot service person worked on it the second day with no improvement and another lost night of sleep, we were then moved to another room. overall it was a terrible experience, I would never recommend them to anyone.
Valerie Tue, 7 May 2019
Liked: location, clean rooms, comfortable big quiet rooms, friendly staff.
Disliked: all good