Exceptional

Liked: Very clean and daily maid service. Spacious and well appointed lofted rooms. Very comfortable bed. Perfect location - away from Manhattan but very close to subway and East River Ferry. Felt very safe
Disliked: Our room faced the main road so it was noisy at night. Some times big trucks would honk their horns and people walking back from nights out talking loudly - all friendly but would wake you up. The hotel should invest in soundproofing the windows and next time I would request a room facing the back (still on 2nd floor).

Fantastic staff, clean hotel and...

Liked: the staff was extremely friendly and accommodating. We really enjoyed the size of our room. With 2 special needs children this location and room was perfect for us. Thank you
Disliked: had to make our own coffee. I realize the lobby is small but coffee in the lobby would be a great touch.

A great stay

Liked: Staff very friendly and welcoming (Francis, Oscar, Dwight & Ivan). Rooms well equipped and spacious and a good location for subway and ferry links to Manhattan
Disliked: Greenpoint is still developing and there is not a wide selection of restaurants for an evening meal within walking distance.

Great service, room and location...

Liked: Complementary to the room is a car service which recommended and brought us to a fantastic breakfast restaurant in Williamsburg.

Exceptional

Exceptional

Exceptional

Liked: Spacious rooms with high ceilings and great location
Disliked: Everything was great

Passable

Liked: The customer service, although they didn?t seem to know much about commuting to the city.
Disliked: The neighborhood was not what I expected. It was sketchy. Parking was horrible. We were told there was street parking, however we had to move our car several times to avoid tickets and we still ended up with a $100 ticket. Not worth the trip there. The place was just mediocre for the price. Would not stay here again. The customer service was great though.

Pleasant

Liked: Room was very spacious. Nice gym.
Disliked: Room location. Staff was not particularly helpful and could not process simple things. The location is not the best in Brooklyn. Far from most of the interesting places to visit.