Francis Hotel Bath

Exceptional

Good

The stay was pleasant, but...

Liked: The location was really good only a short walking distance to the town.
Disliked: The stay was expensive considering the hotel was undergoing refurbishment guests were not treated to anything for the inconvenience of not being able to use the car park or lift and putting up with work men congregating outside our room. I never did get those robes in our room we were promised. I was sent an email informing me of free breakfasts only to find out it actually ended in April why send it to guests staying in July if it doesn’t apply. A couple of the reception staff came across as quite rude and abrupt. Couldn’t fault the bar staff. The breakfast was also lovely.

Superb

Liked: We booked here for the Robbie Williams concert in the Royal Crescent - so knew the rate would be high! Despite no car park or lift due to the renovation work we had an excellent stay. Lovely refurbished room with great facilities. A Bath Gin gift and cakes sent to the room - great touches. Very good breakfast too in the restaurant. Altogether an impressive stay.
Disliked: Will be perfect when renovations are finished we will definitely be back.

Exceptional

Very good

Liked: Staff and service was fantastic, handled problems very well Can tell they clearly spend a lot of time carefully selecting the right people that care about customer service. Stand out people were Alex the doorman and the two main evening barmen Peter and the young chap (apologies name slipped)
Disliked: Breakfast service can be improved, limited hot food selection and nothing a la carte. The venue and service warranted something more memorable

Superb

Liked: Beautiful setting Handy for all the sites we wanted to see Room was lovely Great BreakfastWould go again
Disliked: you have to park a bit of a walk away in a public car park but it was Ok Lift wasnt working due to refurbishment

Exceptional

Liked: Could not fault it. As soon as you walked in the door, all staff very friendly and helpful. Room was immaculate and very well presented. Great decor, facilities and amenities. Complimentary drinks. Amazing AC. All round very impressed. Perfect location. Great breakfast.
Disliked: Minor point. The bar staff in the cocktail bar were a little aloof and unfriendly.

Exceptional