Very good

Disliked: Everyone referring to my guest rather than me, as I had given their name as my guest at the hotel. This was particularly memorable as it was my 40th birthday, which I paid for entirely, and despite informing the team at the front desk of the error was never resolved so everything was addressed to my guest.

Exceptional

Liked: Everything from the minute we walked in ! Superb staff and fantastic service the room was superb immaculately furnished very quiet and a great view of the park I would highly recommend this place to stay
Disliked: Nothing to dislike at all

Fab hotel and location and...

Liked: I liked everything from the minutes I walked into the Francis Hotel till the moment I checked out to go home.
Disliked: I don't think there was anything that I didn't like.

Comfortable but disappointing for the...

Liked: Very comfortable bed
Disliked: Limited bar service after 11pm which we did not expect for staying guests. We came in after a lovely evening out just after 11pm and were looking forward to a nice drink before going to bed. No cocktails available, no selection of whiskies just a very limited choice. Very disappointing and would probably deter us from staying again.

Never again

Liked: Nothing
Disliked: The room ceiling height was too low,the bath was tiny

Dissapointed with a Superior Double...

Liked: Breakfast was jus about ok and service was good but a lot of things were missing listed in what didn't we like.
Disliked: We dined at the inhouse Brasserie Blanc and the diner was poor .My wife's pheasant was inedable and as a result they deducted it from the bill. The starters were ok but the desserts were poor a choclate mousse and an apple crumble.IF anyone was planning to dine I would say avoid there are far better restaurants in the area. Breakfast lacked a good fruit selection limited bananas no berries. Normally we have Redbush Tea which seems available at all good hotels we used but wasn't available her only a Decaf Tea. Fruit Juices was limited for example no Cranbury and things like Prunes and dates were not fresh. Bread choice was limited no variety like Sourdough for example. We use 4 and 5 star even sometimes 3 star when 4 or 5 aren't available and even 3 star we've used recently had a better selection.

Very good

A welcome break, with lovely...

Liked: The location is superb, just a short stroll to shopping and attractions of this beautiful city. The bed was extremely comfortable.
Disliked: Nothing

No Hot Water

Liked: Fantastic location
Disliked: There was no hot water in the room. Bought as a gift for my parents and even though they reported no hot water to the reception my father said that he couldn?t even have a shave. The receptionist informed him that ?he look alright even though he hadn?t shaved?. Informed another member of staff who said they would look at it. Too late! I would like someone to contact me.