Very good

relaxing and comfortable

Liked: Walking distance to town. Staff super friendly and helpful. Hot spa a real treat on cold days.
Disliked: some cooking facilities would be great. even a bowl to heat up food in the mmicrowave

Not worth the money. Disappointing

Liked: They’ve put a crib in the room as requested. Like the spa too
Disliked: Dated room, crack in the wall. Very tin walls could hear everyone in the hotel. Bathroom fan didn’t work

Would definitely visit again!

Liked: Was a lovely spot to stay! A few blocks from the main restaurant & shopping area. The staff were perfectly lovely & we got room service for dinner from the chilis. We also really liked the wallpaper in our room! Had a good mountain / nature vibe. We didn't bring swim wear so we weren't able to enjoy the spa pools, wish we would have been more prepared!
Disliked: Besides some loud party people in the middle of the night, no complaints!

Great grotto pool and mountain...

Liked: The grotto was fantastic
Disliked: Room was bit cramped and double beds seemed like singles and not that comfy.

Very good

Exceptional

Superb

Very helpful staff, great location...

Liked: walking distance of downtown banff
Disliked: Trains run frequently even during the night