Fox and Anchor

Heart of London

Liked: Beautiful room, wonderful location. In the heart of London, easy to access. Definitely recommend!

Exceptional

Great room but I was...

Liked: The room was great.
Disliked: The service from the manager was terrible. On arrival there was a complication with my booking due to a mix up between booking.com and the hotel. I showed the manager my proof of payment aswell as several emails showing evidence of this. I even showed my bank statement on my phone with proof of payment! The manager however continued to claim my card must of been refused and rather than trying to help, said I either had to pay again or take it up with bookings. His attitude was absolutely terrible, making me feel like I was the one in the wrong when I clearly wasn’t. He left me standing waiting for over an hour showing no courtesy or sympathy - infact he left me standing with my bags while he left to have his dinner, not giving me or any of the other staff (who were all very nice but clearly quite afraid of him) anyindication of what was happening. It was an absolute definition of the ‘computer says no’ attitude- incredibly infuriating. Completely not what you would expect from a smart London hotel. The whole check in experience was made unnecessarily stressful by the curt and rude nature of the manager. Otherwise the room was lovely but by that point my evening had already been ruined by the stress caused. Once the issue was resolved between the hotel and bookings (with me waiting for over an hour still uncertain if I would have a room for the night) there was no apology or offer of a complimentary drink or anything. It genuinely felt like the manager would have preferred if I’d have left. I remained calm throughout and tried not to get stressed, knowing that the manager would have probably preferred that, giving him an excuse to perhaps cancel the booking. I feel this must be conveyed here as it really was completely unacceptable hospitality. I hope the manager might learn from this and in future treat his guests with more respect and sympathy. The error clearly had nothing to do with me but until it was resolved the assumption was that it was my problem to resolve

Superb

Okay

Liked: Room was stylish with nice touches, what I’d expect for the price.Great location Manager (lovely lady) on the Sunday was super helpful to go and retrieve a ‘left behind’ belonging from the room post check out
Disliked: No toilet roll in the room & only realised after no staff available to tell. Luckily had some tissues, probably just an over sight but there was no way to remedy this which was a bit awkward. No English breakfast tea - just earl grey & green tea and that isn’t the general preference in the morning. No decaf coffee Was advised by bar staff when dropping bags was fine to come later to check in - whilst appreciate the ‘check in by 10’ is in t’s & c’s it would be helpful if staff knew this and helped customers by advising and reiterated this to customers. We made it clear we would be back late (as seeing a show) and the staff behind the bar at the time couldn’t be less interested if they tried or were not bothered or trained to provide advice. Luckily the manager had tried to call me and he came down to check us in and gave us our bags which were stored - albeit he made us feel like naughty school girls telling us off which wasn’t appreciated. We were nothing but polite and apologetic. We asked he take the feedback to ensure his staff advise ‘customers’ (yes - imagine, a customer paying circa. £250 for a night in a room in a pub) of the terms so it’s really clear. We were there around 14:30 … got No, you can’t check until 15:00 - I’m sure the room as ready but hey ho! You live and learn and whilst there positives and it wasn’t awful it left a slight bitter taste l, shame.

Exceptional

Liked: The property was very central and close to both train and tube stations.

Very good

Liked: Amazing room, quirky and interesting made our stay enjoyable.Staff very friendly, welcoming and helpful, thank you.
Disliked: Just minor things.The light switches are not well located. No milk for tea , *there's a note saying to ring for it but the number wasn't answered and no milk was privided

Good

Very happy

Liked: Very comfortable modern rooms and clean bathrooms.
Disliked: Shame about the dripping tap in the sink