Disappointing, often frustrating and eye-wateringly...

Liked: The property was … BIG and therein lies its greatest challenge (which it often failed). I am a massive aficionado of the Four Seasons, its brand and the values it stands for. However, its big ‘resort’ hotels (such as this one and, for example, the one in Texas) just cannot maintain the strengths and basic brand values that lie in great service and attention to detail. They bite off the massive room rates, but cannot chew the customer service (which was often pretty poor). To be asked on Day 5 of our trip if we were ‘checking in’ by one of the lads on the front door (who we had seen at least three times before and tipped twice) just isn’t good enough. Neither is it good enough to pay $2,000 a night and not be shown to the room upon arrival. Neither is it good enough to already be paying the daily rate referred to above and then be offered an upgrade upon arrival … for an additional $4,000 per night. Not is it good enough to want a snack in the afternoon and be told that room service was available or the restaurant at the distant golf club. Four Seasons? This was barely two or three?
Disliked: The above-mentioned lack of attention to detail, a staff struggling to understand let alone maintain the highest standards expected of the Four Seasons, often poor levels of service and a frankly ordinary room with a ‘lake view’ if you could recall what a lake looked like and imagined it through tress and buildings. If the Four Seasons was a ninth grader their report would read ‘Not good enough - must try harder’ or ‘Come ON Four Seasons, you are so much better than this. We visited the same brand in Marrakech a year ago and were given a complimentary double room upgrade. Here they smile sweetly at you and offer you an upgrade for an ADDITIONAL $4,000 per night and looked shocked when you smile sweetly back and refuse this almost humiliating offer.

Amazing stay! Exceptional service &...

Liked: Spacious, comfortable rooms and beds. All else from the food to the service to the facilities/pool to the warmth of the hotel were well beyond any expectation, even for a Four Seasons hotel. It was hard to leave it and the lazy river behind to go to the parks! The service and approach were deeply consistent across every part of the resort - really excellent over our 8 night stay. Strongly recommend considering the standard Golden Oak view room with construction view - they offer a 200 USD rebate per night and it is well worth it, and the construction only takes place during the day when people are out and about anyway. I was hesitant but thankful we did. And there is a chance to upgrade onsite if you change your mind. Don't miss the Disney character breakfast! Cappa was a cool food experience with views of the Disney fireworks. Likety Split was a perfect daily treat for our 9 year old - the hotel is so incredibly safe that kids can come and go. The games room is pool side and is among the best I have seen - they have Pacman wall, games, movies, nintendo wall, couches and computer stations etc. It's also just next to the free beds off the lazy river and basket ball "court" (pool.) Sofa style beach beds are free and significant in size - no need to rent the larger ones if only 2 or 3 in your group. There is space everywhere with nooks to take in sun or shade and it never feels crowded. Food pool side is excellent with some affordable bites for the kids. Lots of trees and lush greens.
Disliked: The price point is a consideration. Cappa has a lot of external guests coming in so must book ahead to get into the 630/7pm dinner slot. It's ok to cancel within a reasonable time so booking ahead may solve it. The adult and family pools have no shade most of the day making it hard to stay in.

Exceptional

Amazing

Liked: Amazing
Disliked: Amazing

Exceptional

Liked: Great poolGood foodV friend staffConcierge v helpful Nice facilities

Fabulous hotel with super service,...

Liked: We were upgraded to a pool view room as there were building works going on the other side. Lovely big room with everything you could possibly need. Attention to detail all the way here. Capa restaurant on the top floor was very nice and a view of the fireworks.
Disliked: The bar areas need more thought, there was nowhere to just go and grab a drink, you always had to book in and they didn’t allow children to sit at the bar areas so was frustrating.

Exceptional

Nice hotel although slightly over...

Liked: Poolside and lazy river

Exceptional