Four Seasons Hotel Westlake Village Guest Reviews
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|2.5 miles from Thousand Oaks centre|
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Melissa, Valencia, visiting Fred Kavli Theatre Sun, 13 October 2013
Had a wonderful time in this beautiful hotel - we will definitely be back again. The staff are very friendly and the room was gorgeous!
Liked: Gorgeous hotel.
Thomas Mon, 3 January 2022
Alisdair Wed, 6 October 2021
Liked: Lovely room and beautiful bathroom with a fantastic view. Staff were extremely friendly and helpful.
Disliked: The breakfast could have been better.
Deb Thu, 30 September 2021
Liked: The grounds are always beautiful and the beds are super comfy.
Disliked: They come up as a pet friendly hotel, however, pets are not allowed at patio restaurant. We had to leave our dog in the room to go eat We next ordered room service, I just prefer to sit in a restaurant to eat. Room service is over priced and does not taste as great.
Anonymous Fri, 10 September 2021
Liked: The property was beautiful? as you walked in the lobby though, it smelled of flatulence. I am certain it was the cooking aroma from the restaurant
Disliked: Not enough servers in pool area later in afternoon
Tylar Sat, 28 August 2021
First Time Stay
Liked: We traveled by car from Napa Valley. Checked in really late. When we arrived all of the staff were extremely nice from the valet to room service. They brought our luggage to our room we didn?t lift a finger. The food was really good as well. They had a kids playroom and activity room I was able to reserve just for my family. Which was a great especially with being cautious of COVID-19. They provided little robes for my kids. It was so CUTE! We had a nice view from our room. The Westlake Village neighborhood is very quiet and beautiful. The Four Seasons will always be my family?s go to hotel wherever we travel.
Daveskim Mon, 23 August 2021
Mary Fri, 13 August 2021
Disliked: Room service wasn?t responsive, I literally waited for an hour for a call back and was waiting for a menu. I didn?t receive either. Eventually I downloaded the FS app and ordered food virtually, my burger arrived cold.The indoor pool wasn?t cleaned regularly, there were ants everywhere due to food/crumbs on the floor. Our coffee machine in our room was broken, trying to get through to anyone took very long.We tried to stay up beat and decided to go have breakfast at the restaurant, staff were slow, saw our waiter twice, he took our order and delivered the bill. Overall the staff didn?t seem alert, this was very far from Four Season?s high standard, frankly the experience overall felt like a 3 star hotel. My family and I checked out after 1 night. Unfortunately the $1000/night price tag didn?t match the service. This was very disappointing as I was there to celebrate my birthday and the experience just kept getting worse. I will not be visiting this hotel in the future.
Nanette Wed, 7 July 2021
Liked: This time I was greeted at check in by Josh Eckler, Rooms Asst Mgr, which I believe I've met before. The staff has never disappointed me, always exceptional. The only reason for rating not the top rating on VALUE, suites are so expensive, but has become the necessity for my stay. I live less than 3 miles from the property and have stayed several times and provide assistance for business clients when they need a referral. As they say in Hawaii, wish there was a 'kamaaina' rate for me.
Disliked: After booking the stay, tried to get spa reservations but everything could not be accommodated until 2 or 3 days after the long weekend.
Gc Mon, 21 June 2021
Tina Mon, 21 June 2021