Exceptional

Liked: from the first moment we walked in till the last minute we left the service was exceptional

Exceptional

Superb

Great relaxing establishment in the...

Liked: Comfortable room with an awesome view of the Sydney Opera House and Circular Quay (especially during VIVID '22). Great location where the Sydney sights were there. Access to tram was only 2 min walk (if that!). The staff during breakfast were always friendly, polite and talkative, We shared laughs with some of them! HUGE THANKS to the Housekeeping team who kept our room clean, tidy and topped us up with plenty of water, coffee and milk. We enjoyed the gym that was sufficiently decked out. Totally much better than most gyms we have seen in other 5 Star hotels.
Disliked: Smart ass receptionist talking down at me when we enquired about access to a lounge to relax and enjoy a night cap before ending our night. We were not allowed access however when I mentioned our room number, her attitude changed and her tone was much more pleasant but too late, damage was done.In room dining arrived uncovered! Asked the staff why is our food uncovered, he shrugged his shoulders and said, "I don't know" Yeah this is a 5 Star hotel and you don't know!!???

Exceptional staff and service. Great...

Liked: Great location. Our flight was delayed and the staff were more than accommodating and went above and beyond expectations. Flawless service in the time of need.
Disliked: Room service meals were overpriced for the quality offered.

Exceptional

Exceptional

Liked: Location !!!

Superb

One of our best city...

Liked: Convenient location. We walked every where!
Disliked: The pool area doesn?t do the hotel justice