Name: Four Sails Resort
Address: 3301 Atlantic Avenue, Virginia Beach, VA
Telephone: (888) 420-1655
Rating: 4

Met out needs

Liked: We stayed in the best room available. The room is dated BUT met our needs as a family of 5. The room itself was very comfortable however the hallways and elevator are hot and humid. Bring coffee filters and coffee. Walmart delivers and was a lifesaver for us. I would have liked more information on activities and best restaurants available. I will add that the pizza place across from the hotel “dough boys” was by far the worst pizza we have ever had. Down the road Cactus Jacks is absolutely amazing. We have pretty high standards when it comes to dining. Nautical across from the hotel was excellent and priced right. We ate in for breakfast and lunch and most snacks. The trolley will take you everywhere for $4.50 with a day pass and can be bought at oasis and sunstations across from the hotel and kids ride free. Live music in several places along the beach. Also the fishing pier is a bit of a walk or you can take the trolley. It is $15 for adults and half for youth. Everyone on the pier are friendly and knowledgeable in helping guests with fishing tips. We also went to ocean breeze water park and enjoyed a day there. There were some folks smoking pot in the parking garage and didn’t seem concerns there were kids present. Overall it was a good stay. We might try Dolphin run next visit.

Bad

Disliked: Less than two weeks before our arrival I was notified by the management that my reservation had been changed and that the room would not be available to me for the full length of my original reservation. They stated that the room reserved for me was a time share and that the owner wanted that room for part of the time. They said that they would have another room that I would move into. I called the number I was given and asked if they had another room available that I could use that didn't have that restriction. I was told that they didn't. I looked for other available places in the area with similar settings, but didn't find any. I had reserved two rooms, one for my wife and I who are in our late 70's and one for our daughter and her husband. We discussed the situation with them with one of the options of just cancelling our vacation. My daughter and her husband agreed to take the room with the restriction since it would be easier for them to make the move. When I checked in I asked about the room reserved that had the restriction and was told that both rooms were available for the full length of the stay. I assumed that there must been a change. Then, one the last day of our stay, when we were about ready to go down to the beach, the phone in our room rang. The front desk told me that I had to move out of our room right away so they could prepare it for the people arriving that day. I went to the front desk. The woman at the desk showed me the reservation form I filled out had written on it of the restriction for that room. I told her that it was not on there when I filled it out. I would have seen it, and the clerk checking me in would have seen it. Needless to say it didn't matter. Any way that put a damper on our last day there.

Very good

Good

Great Value!

Liked: Excellent Location! The entire staff were very friendly and helpful. The room was sparkling clean, and the kitchen was fully equipped. Loved the patio options with great views of the ocean and city. Free bike rental!!
Disliked: Dated furniture in the bedroom and living room area. The parking situation was very tight but manageable. No free breakfast.