Four Points By Sheraton Philadelphia City Center

The hotel was great. Very friendly people; comfy room; great view and walking distance to the venue. The only bummer was you had to pay quite a bit for parking in addition to the cost of the hotel.

Liked: Close to the venue; nice room; polite staff.
Disliked: A bit pricey for parking.

The hotel was very nice. The room was tiny, but very clean and nicely laid out. However, by no fault of Four Points, when we checked in we were told we had a reserved room, but the credit card used to pay was denied! I had to give them my credit card which they swiped for the room and I had a pending charge of 195 dollars on. I called your customer support line and spent half an hour stressed out about why I had to use my card after my card was charged in February. I was told everything was taken care of - now I'm just waiting to get my credit card statement to see if I'm going to be charged twice.

Liked: Cleanliness, comfort.
Disliked: 75$ hold on credit card, unmentioned.

Very good

Liked: Value and location good
Disliked: Thinly staffed front desk but it did not effect my stay

Exceptional

Exceptional

Great visit.

Liked: Great location, very comfortable bed, great staff, Brandon went above and beyond for me.
Disliked: Internet is not good enough.

I had fun thanks enjoyed...

Liked: Very nice so calm and relaxing walk in shower a must bed super comfy clean they stack you up with some bottles of water everyday needs bathroom floor cooled my feet off view not bad location on point thanks ....
Disliked: Well the front desk man that checked me in have me mixed info acting funny he asked for my info I.D and Credit card sat it to the side i waited about 2 min then finally all of a sudden he said insert your card it declined so he said do you have some other payment my reply for what for the 100.00 deposit for the room so i agreed asked him will will i get it back he said soon as you Check out...wow i got my key and direction soon as xhecked out i asked the woman working that morning she told me I will get my money 3 to 5 businesses days i will always look at policies for hotels i enjoyed my stay thanks

Exceptional

Liked: I like how it’s only a minute away from Chinatown and others places just by walking.

I was in town for...

Liked: The location was perfect!

Good

Disliked: No parking lot

Excellent place to stay in...

Liked: Excellent location, centrally located to virtually everything of note Downtown. We could walk nearly everywhere. The beds were so comfortable and the rooms were clean. The front desk staff were amazing and so great with my children. The restaurant connected to the hotel had great food and an extremely courteous staff. Should I return to Philadelphia it is highly likely that I will stay here again.
Disliked: N/A