Four Points By Sheraton Victoria Gateway Guest Reviews
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Biddya Tue, 3 June 2025
Exceptional
Anonymous Tue, 3 June 2025
Very nice,clean, and comfortable ....
Liked: Love how clean it was.
Ehsan Sun, 1 June 2025
Pleasant
Mark Sat, 31 May 2025
Comfortable accommodation, customer service and...
Liked: The front entrance, lobby and room where clean and well stocked
Disliked: The front desk staff's customer service needs improvement. There are no timings or directions provided about the restaurant/ breakfast, or pleasure activities areas. Furthermore, my room price included breakfast, we waited 10 minutes to be seated, and then we were told it would be a long wait for a server to be available to take our order. We waited another 10 minutes, no sight of the server, so we left - I mentioned this to the front desk, who said she would let the manager know - still waiting for a response, and a credit for having no breakfast!
Oleg Sun, 25 May 2025
Never again
Liked: Parking is free
Disliked: I chose this hotel because it had an option for breakfast included. When I arrived, I was told that it’s not included but they provide a breakfast voucher for $23. If I order more than that, I have to pay the difference out of pocket. This limitation was not mentioned at the time of booking. When I expressed my concern to the reception guy he said it’s booking.com’s problem not their problem. 1.If there’s an issue, saying “it’s not our problem” is unacceptable.2.Withholding this information and misleading guests is a very cheap trick. Something you don’t expect from Sheraton.
Anonymous Sat, 24 May 2025
Very good
Liked: Clean and convenient
Disliked: We like in all aspect
Marianne Tue, 13 May 2025
It was a great one...
Liked: The breakfast included is phenomenal. Never had that kind of breakfast anywhere.
Disliked: Nothing
Karolina Thu, 8 May 2025
Good place for a quick...
Liked: Good front desk staff evening of check-in, quiet area and great for a pit stop. Costco nearby.
Disliked: Not enough toiletries for two people. Long, thick black hair found in bathroom. Brought hair issue up to front desk the next morning and the morning person working there didn't seem all to concerned. That cream soda was unforgiveablely terrible.
Michele Tue, 6 May 2025
Exceptional
Geneviève Sun, 4 May 2025
Awesome hotel to stay for...
Liked: Breakfast included was awesome. You get voucher to eat at the restaurant downstairs. The pool, the spa, the sauna and the steamer were perfect.
Disliked: Pillows are too big.