Exceptional

Liked: Close to where I needed to be. Lots of space and great parking.

Great hotel, I would rank...

Liked: The location is outside the center of St. Catharines, just across the street from Brock University which I liked a lot. There is a large free parking just outside the hotel and a beautiful park nearby. The hotel inside is full of light and nicely furnished, and rooms are spacious, with separate zones for sleep and work. Spacious, clean, and comfortable restaurant. We liked the food.
Disliked: On reception when I was checking in, there was no option for wireless payment with Apple Wallet, so, I had trouble with finding my credit card PIN code. On some days, only continental breakfast is served.

Superb

Will never return.

Liked: Good sized room, clean and modern, lots of parking
Disliked: We were only there one night, but the hotel was mostly booked for a boys basketball tournament nearby, hotel was over run with noisy unsupervised children in the hallways, while the parents and "chaperones" drank beer in the parking lot out front. Rooms were not very well insulated for sound. Furnishings in the room were minimal.

Disappointed, misled, and feeling like...

Liked: Paid exorbitant rates for a room that should cost a 1/3 of what I paid. I had to have a room as I was in-town for a funeral. I arrived at 8 p.m. consistent with my reservation. I was advised we were upgraded to a suite. Reception didn't tell me it was a handicapp room with spartan countertop space in the bathroom, an unadjustsble shower head that was 4 feet from the floor and no hot water in the morning for showering or shaving. On top of that, while it was remedied when I left the hotel levied hold charges, on top of the full room charge for two nights, upfront totaling more that $1,300 CDN. When I inquired about 1st U was told it was a mistake to charge a hold fee that high and tge I was told that someone had levied a late charge in error.
Disliked: See above

Thank you all at Four...

Liked: Breakfast was good. The staff at the restaurant were always happy to cater to my requests. A special thank you to Tina and Brooke at the restaurant.Facilities were good and I like the proximity to Brock. It makes it easy to visit my son.
Disliked: Nothing in particular. The one day of no water in the hotel was inconvenient but totally understand the need for urgent maintenance.

Good

Good

Liked: great location and facilities
Disliked: Water stoppage from morning until late afternoon during our last day. Very much inconvenient as we could not use bathroom

Fantastic Place to stay in...

Liked: The hotel was lovely, very clean, and the room was fantastic. We were upgraded to a suite, which was fabulous. The breakfast was excellent, and the staff was super attentive.
Disliked: My only complaint was that the pillows were too soft, so that I needed to bundle up 2 pillows to get full support.