Exceptional

Exceptional

Okay

Liked: The staff was friendly the room was just fine
Disliked: I have been in many hotels that are doing renovations. However I have never been in one that has done so little to protect the customer experience. The construction crew used both elevators, the common area was filthy, there was no attempt to seal off the area being worked on. Also in order to get hot water the tap needed to run for an environmentaly crazy amount of time.

Inside suite great everywhere else...

Liked: Liked our suite a lot. Everything about it.
Disliked: Restaurant because menu not what is posted on 4points website. It was very limited. Service was extremely slow. I avoided the dining room at times because I didn?t want to waste my time. The menu was extremely limited and many of the options not appealing.

Great stay, in spite of...

Liked: The suite was very functional. Nice layout, and bed was really comfortable.
Disliked: Site is under construction, but the room was wonderful!

Excellent hotel and services(pool, weight...

Liked: We stayed here 10 years ago and we enjoyed it as a family of 4. Coming back this time, as empty nesters,the hotel was under construction in certain areas of the hotel. We did not have to be worried! The hotel rooms were completely renovated, into suites, which we just loved! Requiring a quieter room away from hustle and bustle and ' family' groups( because we were here for a family funeral) they obliged this request! A beautiful room, with updated features, microwave, fridge, even a safe, 2 Flat screen TV's, extremely comfy beds, separare sitting area with pullout couch, no smoking, privacy room darkening curtains and screens and easy to use quieter heating/cooling system, lots of hot water, rainshower faucet, walk-in shower etc. All new of course, no stale musty odors, fresh clean air system even though renovations ongoing! We WILL be back. The staff are most welcoming, helpful and knowledgeable and the room service food, excellent with big portions!
Disliked: It is hard to pinpoint really anything not up to standard. However , the construction all around Niagara region was determined to be the cause of a disruption in WiFi service. There was no internet service from mid-afternoon till the next morning! Also to be picky, actually we found the toilets in each room to be really really low to the floor ( even though they were Kohler!). Not the norm for travel use, but maybe there was a mass order and a discount provided, and that was why these were purchased. A little hard to get used to.

Very good

Nice hot

Liked: Clean , friendly staff
Disliked: Not so much the property. noise was an issue. Kids running up and down the hallways yelling until 10 at night.

Good

Liked: The renovated room was a major improvement