Name: Four Points by Sheraton Seattle Airport South
Address: 22406 Pacific Highway South, Des Moines, WA
Telephone: (888) 420-1647

Nice facilities for large groups,...

Liked: We booked this hotel because we were going to a wedding and our friends were staying there; they really like the hotel and have stayed before. But they actually had to request a room change late at night due to a loud event in the ballroom. The room size is generous, and it has a nice view of the sound. Everything in the room worked. The staff in the restaurant were lovely. They went above and beyond to make our meals nice and were very friendly and outgoing, even though the food quality was mediocre and inconsistent.
Disliked: Our first experience with the hotel was waiting an hour at the airport for the shuttle. Even after calling again to get an ETA and being told it was due to traffic, there was no traffic when we rode to the hotel, and I could see that there was no traffic going the opposite direction. I hate being lied to, and this set the tone for the rest of our stay. If you make a mistake, at least acknowledge it. We're so sorry to keep you waiting. Please have a breakfast voucher, whatever. It would have been the least you could do. There was a HUGE gathering there over the weekend, which made parking difficult. And a fire alarm went off two nights in a row, across the street from the hotel. We finally called the non-emergency police number to have them come look and turn it off, which they did. I can't imagine that the front desk couldn't hear it; they always had the door open to the street. This hotel worked for what we needed while we were there, but I wouldn't book it again. I prefer a hotel within walking distance of more restaurants, convenience stores, etc.

Great place to stay

Liked: Large comfortable room, great bed, clean big bathroom with walk in shower. Restaurant is good & reasonable. Free shuttle to & from airport; friendly staff
Disliked: Not much within walking distance

Nice place to stay

Liked: Large room, comfortable bed. Liked the free shuttle. Restaurant was good.

Exceptional

Bad

Disliked: I was charged twice the first time! Once on booking, and once on my credit card when I got to the hotel. I communicated with them, but they still didn't return the money! So bad review

Exceptional

Good

Short but what we needed

Liked: Rooms
Disliked: Nearby bars e5c

It was just fine for...

Liked: Spacious room. Clean. Comfortable bed and pillows. Plenty of towels. I rented the bathroom accessible room for myself and my 91 year old mother. The 12:00 pm checkout was greatly appreciated for my mother's needs. The unique side table was very useful.
Disliked: A small microwave would be nice to have. The closet is strange in that items other than short blouses can't hang. It's like a shelf with a hanging rack. The beds, while clean and comfortable, are made up too short. The linens are tightly fit at the foot of the bed, without enough sheet or blanket to cover yourself completely. Two maintenance issues. The deadbolt for the door leading to an adjoining room, was not doable. I called, and with great effort it was locked. It needs addressing. Whenever my mother, with severely arthritic hands, flushed the toilet, the flange in the back was knocked loose and flushing was not possible. Granted, it didn't happen with me, and I just reached in and reattached it myself.