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Four Points By Sheraton San Jose Downtown eee
Four Points By Sheraton San Jose Downtown, 211 S. First Street, San Jose, CA | Area: Downtown San Jose
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4.2
HOTEL RATING: 
EXCELLENT
4.2 out of 5 (334 Ratings)
0.9 miles from San Jose centre
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Hotel Description
Plush beds flat-panel TVs and a downtown San Jose location across from the Tech Museum captivate our guests at the non-smoking Four Points by Sheraton San Jose Downtown. Built as a grand hotel in 1911 the Four Points has 86 rooms in a building with brick-hued exteriors and elegant balustrades. The contemporary rooms feature Burberry-inspired plaid furnishings coffee/tea makers mini-fridges Wi-Fi (for a fee) clock radios with iPod jacks and flat-panel LCD TVs with premium cable. Rest your weary head on the plush bed with pillowtop mattress and cotton-rich linens. Suites have sofa beds. The Negotiator is dressed in his old Italian cap for a game of bocce on the hotel's bocce ball court. The hotel also has a 24-hour fitness center parking (for a fee) restaurant and lounge. The Four Points is in downtown San Jose across Plaza de Cesar Chavez from The Tech Museum and San Jose Museum of Art. The hotel is three blocks west of San Jose State University. If you're driving from Norman Y. Mineta San Jose International Airport the hotel is four-and-a-half miles southeast.

Check-in time: 15:00   Check-out time: 12:00
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Amenities View More
E
Fitness Center
A
Business Center
w
Non Smoking
y
Free Internet
x
Free Breakfast
j
Free Parking
u
Swimming Pool
B
Airport Shuttle
r
Pets Allowed
q
Accessible
Other Amenities
` Business Center
` Fitness Center or Spa
` No Smoking Rooms/Facilities
` Restaurant
` Laundry
` Meeting/Banquet Facilities
` Newspapers
` Room Service
` Safety Deposit Box
` Terrace
` Vending Machines
` Air Conditioning
` Bar
` Concierge Service
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Family room
` Smoking area
` Dry cleaning
` Non-smoking throughout
` ATM/cash machine on site
` Vending machine (snacks)
` Heating
` Fax/photocopying
` Luggage storage
` Special diet menus (on request)
` Daily maid service
` WiFi everywhere
` Accessible parking
` Secured parking
` Daily Housekeeping
` WiFi available in all areas
` Wine/champagne
` Bottle of water
` Outdoor furniture
` Breakfast options

Four Points By Sheraton San Jose Downtown Guest Reviews

OVERALL AVERAGE SCORE: 
EXCELLENT (4.2 out of 5)

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5

Exceptional - 5 out of 5

Truelsen, Stockton Mon, 21 March 2016

Liked: Very clean.

5

Exceptional - 5 out of 5

Allie , Los Angeles Sun, 28 September 2014

I'm so happy I chose Four Points by Sheraton for my stay because it was a great experience. The vibe was mellow, pleasant, and comfortable. I was in town for a concert and the venue was walking distance away which was perfect.

Liked: Great customer service; beautiful; clean room and lobby; awesome location.
Disliked: Parking was expensive and inconvenient.

3

Pleasant - 3 out of 5

Rah, Idyllwild CA Mon, 19 November 2012

Could not get clear information about rail system even though it stops right outside the hotel door. Saturday night noise from the lounge was horrible. Too many other choices in the area to return to Four Points.

Liked: Bed and pillows good; staff pleasant.
Disliked: Noise; lack of knowledgable staff.

5

Exceptional - 5 out of 5

Michael Sat, 13 July 2019

Beautiful place and great staff

Liked: Naomi, she checked us in and out. She was amazing and provided outstanding customer service. This was one of my best stays anywhere in a long time.

5

Exceptional - 5 out of 5

?? Sat, 13 July 2019

Hospitality

Liked: The employee of front desk Nikko is very helpful and show me great hospitality. It?s nice experience during my stay.

4.6

Wonderful - 4.6 out of 5

Jose Thu, 11 July 2019

Great place to stay

Liked: Location and hospitality
Disliked: No microwave in the room

5

Exceptional - 5 out of 5

Pt408_ Wed, 10 July 2019

Exceptional

1.7

Poor - 1.6 out of 5

James Sun, 7 July 2019

Very poor and very loud....

Liked: The check in staff was friendly.
Disliked: Everything but the check in staff was poor. Upon check in, I was informed that they upgraded me to a deluxe room, I asked what was deluxe, and they said the size. What they didn't say was that it was facing the loud, busy street. The windows are not soundproof, despite having central air, so there was so much noise all throughout the night that I couldn't sleep. There was a little notice on the desk that said that there are earplugs in the nightstand. Nope. So, they are aware of the issue but won't open permanently remedy it. Plus, to upgrade someone to this room is just diabolical. It was so loud. Additionally, the bed wasn't comfortable at all and it wasn't properly made (the sheet didn't cover the mattress), so if I didn't want to be sleeping directly touching the mattress, I needed to make the bed. There were gnats and flies and moths flying all over the room, so I kept swatting and killing them all night and the next morning. They gave "complimentary" drink coupons, however the drinks were not complimentary. The coupons should be called discount coupons, not complimentary, because complimentary should mean free, and the drinks were not free. When I asked for housecleaning service the second day, I asked for extra towels at the front desk. No extra towels when I came back to the room that night. Speaking of coming back to the room that night, neither of the room keys that they gave me worked, so I had to go back to the front desk to get new ones. Upon checking out, I was not asked how my stay was, thus this review.

5

Exceptional - 5 out of 5

Dmitry Sat, 6 July 2019

Exceptional

4.8

Exceptional - 4.8 out of 5

Jeffrey Fri, 5 July 2019

Good and awesome

Liked: I liked the bed and how it was comfortable. Staff was awesome for working with me, despite of what happened.
Disliked: Nothing

4.6

Wonderful - 4.6 out of 5

Anonymous Fri, 5 July 2019

Satisfied

Liked: The staff were super friendly and helpful. We needed a few items like toothbrushes and toothpaste and they had them at the front desk which was a nice surprise.
Disliked: The parking situation sucks. The parking area is on the back side of the building and you have to drive all the way around the block for it. Plus it?s not free which it should be. And once you park you have to walk with all your stuff to the hotel, no help from staff.

3.8

Good - 3.8 out of 5

Andrey Thu, 4 July 2019

Good

4.4

Excellent - 4.4 out of 5

Alex Sat, 29 June 2019

Great business hotel if you're...

Liked: Location is great for the convention centre, price - quality is a bit off mostly due to the events going on at the convention. Check in staff is very friendly.
Disliked: Annoying light in the room on the phone; mentioned this a few times and they would fix it for a few hours; ended up just putting some brochures on it.

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Four Points By Sheraton San Jose Downtown 211 S. First Street, San Jose, CA