Four Points By Sheraton San Jose Downtown Guest Reviews
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|0.9 miles from San Jose centre|
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Truelsen, Stockton Mon, 21 March 2016
Liked: Very clean.
Allie , Los Angeles Sun, 28 September 2014
I'm so happy I chose Four Points by Sheraton for my stay because it was a great experience. The vibe was mellow, pleasant, and comfortable. I was in town for a concert and the venue was walking distance away which was perfect.
Liked: Great customer service; beautiful; clean room and lobby; awesome location.
Disliked: Parking was expensive and inconvenient.
Rah, Idyllwild CA Mon, 19 November 2012
Could not get clear information about rail system even though it stops right outside the hotel door. Saturday night noise from the lounge was horrible. Too many other choices in the area to return to Four Points.
Liked: Bed and pillows good; staff pleasant.
Disliked: Noise; lack of knowledgable staff.
Michael Sat, 13 July 2019
Beautiful place and great staff
Liked: Naomi, she checked us in and out. She was amazing and provided outstanding customer service. This was one of my best stays anywhere in a long time.
?? Sat, 13 July 2019
Liked: The employee of front desk Nikko is very helpful and show me great hospitality. It?s nice experience during my stay.
Jose Thu, 11 July 2019
Great place to stay
Liked: Location and hospitality
Disliked: No microwave in the room
Pt408_ Wed, 10 July 2019
James Sun, 7 July 2019
Very poor and very loud....
Liked: The check in staff was friendly.
Disliked: Everything but the check in staff was poor. Upon check in, I was informed that they upgraded me to a deluxe room, I asked what was deluxe, and they said the size. What they didn't say was that it was facing the loud, busy street. The windows are not soundproof, despite having central air, so there was so much noise all throughout the night that I couldn't sleep. There was a little notice on the desk that said that there are earplugs in the nightstand. Nope. So, they are aware of the issue but won't open permanently remedy it. Plus, to upgrade someone to this room is just diabolical. It was so loud. Additionally, the bed wasn't comfortable at all and it wasn't properly made (the sheet didn't cover the mattress), so if I didn't want to be sleeping directly touching the mattress, I needed to make the bed. There were gnats and flies and moths flying all over the room, so I kept swatting and killing them all night and the next morning. They gave "complimentary" drink coupons, however the drinks were not complimentary. The coupons should be called discount coupons, not complimentary, because complimentary should mean free, and the drinks were not free. When I asked for housecleaning service the second day, I asked for extra towels at the front desk. No extra towels when I came back to the room that night. Speaking of coming back to the room that night, neither of the room keys that they gave me worked, so I had to go back to the front desk to get new ones. Upon checking out, I was not asked how my stay was, thus this review.
Dmitry Sat, 6 July 2019
Jeffrey Fri, 5 July 2019
Good and awesome
Liked: I liked the bed and how it was comfortable. Staff was awesome for working with me, despite of what happened.
Anonymous Fri, 5 July 2019
Liked: The staff were super friendly and helpful. We needed a few items like toothbrushes and toothpaste and they had them at the front desk which was a nice surprise.
Disliked: The parking situation sucks. The parking area is on the back side of the building and you have to drive all the way around the block for it. Plus it?s not free which it should be. And once you park you have to walk with all your stuff to the hotel, no help from staff.
Andrey Thu, 4 July 2019
Alex Sat, 29 June 2019
Great business hotel if you're...
Liked: Location is great for the convention centre, price - quality is a bit off mostly due to the events going on at the convention. Check in staff is very friendly.
Disliked: Annoying light in the room on the phone; mentioned this a few times and they would fix it for a few hours; ended up just putting some brochures on it.