Liked: Very clean.

I'm so happy I chose Four Points by Sheraton for my stay because it was a great experience. The vibe was mellow, pleasant, and comfortable. I was in town for a concert and the venue was walking distance away which was perfect.

Liked: Great customer service; beautiful; clean room and lobby; awesome location.
Disliked: Parking was expensive and inconvenient.

Could not get clear information about rail system even though it stops right outside the hotel door. Saturday night noise from the lounge was horrible. Too many other choices in the area to return to Four Points.

Liked: Bed and pillows good; staff pleasant.
Disliked: Noise; lack of knowledgable staff.

amazing hotel with unexpected and...

Liked: the interior design is truly fantastic! it is a beautiful hotel
Disliked: the desk staff were friendly, but the manager (as per other reviews) less so. we arrived late, was offered what seemed to be a complementary parking space but were then faced with a hefty and unexpected parking charge at checkout (as per other reviews), we disputed the charge, the manager decided it was best to take the money from our card anyway, then look at reception CCTV to see if we should have known about the charge(???), refund us if he felt necessary and email us the outcome either way. the charge stands, no email received. you cannot email this property and the phone number goes to a fax machine. its a shame, as beyond the managers attitude, it truly is a fantastic hotel! but if the manager can take what he likes from your card, with no grevence process, then thats not good!

Good

Liked: room was comfortable and clean
Disliked: very loud from street noise- until late and then early in the am. Front door of the hotel was broken .

Good

Good

Nice manager

Liked: Location
Disliked: We were cold and didn’t know how to activate the heating until next day when we left

Good

I will probably try a...

Liked: Location is close to the attraction place we were visiting
Disliked: Dark room older, furniture & bathroom (toilet looks ancient)

Good

Bad