Four Points By Sheraton San Jose Downtown Guest Reviews
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|0.9 miles from San Jose centre|
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Truelsen, Stockton Mon, 21 March 2016
Liked: Very clean.
Allie , Los Angeles Sun, 28 September 2014
I'm so happy I chose Four Points by Sheraton for my stay because it was a great experience. The vibe was mellow, pleasant, and comfortable. I was in town for a concert and the venue was walking distance away which was perfect.
Liked: Great customer service; beautiful; clean room and lobby; awesome location.
Disliked: Parking was expensive and inconvenient.
Rah, Idyllwild CA Mon, 19 November 2012
Could not get clear information about rail system even though it stops right outside the hotel door. Saturday night noise from the lounge was horrible. Too many other choices in the area to return to Four Points.
Liked: Bed and pillows good; staff pleasant.
Disliked: Noise; lack of knowledgable staff.
Robert Wed, 31 October 2018
Liked: I came in for a convention that weekend. The staff were an absolute pleasure to talk with, and answered everything that I could ask them. Room was clean and spacious. I even received a history lesson about the building that the property was at, and it blew my mind. The exterior of the hotel looks a little plain, but looks can be deceiving. Fantastic hotel overall!
Disliked: The only thing I didn't like was the fact that I didn't experience everything the hotel had to offer, and that was MY fault. I couldn't find a fault at all with either the staff or the hotel itself in it's entirety, with what I experienced.
Anonymous Mon, 29 October 2018
Liked: How hospitable the staff was, accommodating at every corner. The bed was incredibly comfortable, the water pressure was perfect, quick to deliver extra towels as needed...all-around a great time. :)
Disliked: Mostly how noisy it could be with a party out in the courtyard, but that couldn't be helped as it was a convention weekend (and we were here for the convention, too.)
Darlene Fri, 19 October 2018
Very nice but very small...
Liked: Nice hotel hotel, good location, rooms are very small.
Disliked: Location near SAP was great.
Verified Hotel Guest Sun, 14 October 2018
Liked: The location is excellent. So closed to the convention center. Walking distance to many places.
Disliked: Our room keys malfunctioned daily. Room is relatively small for price we paid. Carpet is quite old. The temperature controller is not functioning.
Stephen Wed, 10 October 2018
Karen Tue, 9 October 2018
The location was fantastic. Room...
Liked: The bed was very comfortable. The room was clean.
Disliked: All the additional taxes!! Parking was very costly. Noise from outside was quite annoying but was grateful for the ear plugs. Also, I reserved two rooms with a queen bed. I ended up receiving one room with a queen and one room with a double bed but paid the same price for both rooms. I was also charged for two parking spots because I had two rooms but arrived with only one car. Fortunately, I caught that mistake before leaving and was reimbursed but the fellow at the front desk never apologized.
Anna Sun, 7 October 2018
Liked: The hotel is clean and very comfortable, the personnel is very helpful and friendly. And also there is a nice parking right in front of the hotel. And I really liked the atmosphere in restaurant with live music
Disliked: The food was not so good
Jeanne Sun, 7 October 2018
Liked: The hotel was clean, quiet and in a great location. Mosaic was a pleasant surprise! The crab cake and spring salad were delicious and the cocktails were on point. Went back for breakfast! Also stellar staff all round!
Marita Wed, 3 October 2018
Very comfortable bed and Pillows
Liked: The bed was very comfortable, both mattress and pillows. Shower and toiletries were great. The bar had nice food, and They gave Drink Tickets for happy hour.
Disliked: Front Desk Staff were not friendly at anytime during check in or check out. Customer Service should come up a notch there, but the Bar Staff was friendly.
Paula Mon, 1 October 2018
Liked: very comfy be; within walking distance of everything we did
Disliked: street noise