The hotel was great. Very friendly people; comfy room; great view and walking distance to the venue. The only bummer was you had to pay quite a bit for parking in addition to the cost of the hotel.

Liked: Close to the venue; nice room; polite staff.
Disliked: A bit pricey for parking.

The hotel was very nice. The room was tiny, but very clean and nicely laid out. However, by no fault of Four Points, when we checked in we were told we had a reserved room, but the credit card used to pay was denied! I had to give them my credit card which they swiped for the room and I had a pending charge of 195 dollars on. I called your customer support line and spent half an hour stressed out about why I had to use my card after my card was charged in February. I was told everything was taken care of - now I'm just waiting to get my credit card statement to see if I'm going to be charged twice.

Liked: Cleanliness, comfort.
Disliked: 75$ hold on credit card, unmentioned.

Liked: The wifi was good
Disliked: The rooms weren't particularly clean, the hotel overall doesn't seem like it would be connected with a brand that is usually high quality.

Liked: location - close to Reading Market and walking distance to historical spots, City Hall and subway.
Disliked: homeless people near convention center which was right next to hotel.

Liked: The staff were very polite and the facility and room was clean.
Disliked: Food at the restaurant was meh and we had to wait (only 10 minutes) for our room, even though we were checking in after 4pm. Perhaps they were short staffed that day.

Liked: Extremely friendly staff
Disliked: Air condition outlet right next to bed. Loud and cold

Liked: Location
Disliked: The room smelled of bleach. Thought it was a sign of a clean bathroom. But it was bleach or some kind of cleaning product on one of the beds. I laid my clothes for the evening on the bed. When I returned later to change my dress was ruined. Staff no help

Liked: Our room had an amazing view! The staff was really, really friendly and very helpful! The restaurant had very good food and was reasonably priced. Being able to print in the business center was convenient!
Disliked: A little bit sketchy walking the neighborhood late at night.

Liked: Distance to Reading Terminal Market; very friendly staff.
Disliked: The restaurant was understaffed and I waited about 45 min. for breakfast. It was crowded and it should not have taken this long. My order was very straight forward. Everyone in the restaurant was very frustrated with their excessive wait time.

Liked: The location was what sold my sister and I on this hotel, and it was the best feature. It is in the heart of downtown, so everything is within walking distance and we loved that aspect of this hotel.
Disliked: The layout of the room was a bit awkward, but it worked for my sister and I. Also, we had to ask multiple times for a new refrigerator, as the one we requested had mold and old food containers in it.

Liked: Location is good
Disliked: Sink did not drain, shower head kept running