Four Points By Sheraton Philadelphia City Center, Philadelphia

The hotel was great. Very friendly people; comfy room; great view and walking distance to the venue. The only bummer was you had to pay quite a bit for parking in addition to the cost of the hotel.

Liked: Close to the venue; nice room; polite staff.
Disliked: A bit pricey for parking.

The hotel was very nice. The room was tiny, but very clean and nicely laid out. However, by no fault of Four Points, when we checked in we were told we had a reserved room, but the credit card used to pay was denied! I had to give them my credit card which they swiped for the room and I had a pending charge of 195 dollars on. I called your customer support line and spent half an hour stressed out about why I had to use my card after my card was charged in February. I was told everything was taken care of - now I'm just waiting to get my credit card statement to see if I'm going to be charged twice.

Liked: Cleanliness, comfort.
Disliked: 75$ hold on credit card, unmentioned.

Liked: The wifi was good
Disliked: The rooms weren't particularly clean, the hotel overall doesn't seem like it would be connected with a brand that is usually high quality.

Liked: location - close to Reading Market and walking distance to historical spots, City Hall and subway.
Disliked: homeless people near convention center which was right next to hotel.

Liked: Front desk people were nice, my daughter (16) went down to get breakfast with my son (18) and she was waiting for me to come down so said she wasn't going to order breakfast. Host/waitress was rude to her and even had an issue with getting her water.
Disliked: Booked two rooms, they were nice; but definitely expected a bit better for a 3 1/2 star hotel. Tiles in bathroom where coming up, but the overall room was clean. Had to pay for parking $29 per day and then breakfast wasn't included or discounted.