Four Points By Sheraton Philadelphia City Center Guest Reviews
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Write a review
Jenn S, Bradford, visiting Franklin Music Hall
The hotel was great. Very friendly people; comfy room; great view and walking distance to the venue. The only bummer was you had to pay quite a bit for parking in addition to the cost of the hotel.
Liked: Close to the venue; nice room; polite staff.
Disliked: A bit pricey for parking.
Andy, Lititz, visiting Franklin Music Hall
The hotel was very nice. The room was tiny, but very clean and nicely laid out. However, by no fault of Four Points, when we checked in we were told we had a reserved room, but the credit card used to pay was denied! I had to give them my credit card which they swiped for the room and I had a pending charge of 195 dollars on. I called your customer support line and spent half an hour stressed out about why I had to use my card after my card was charged in February. I was told everything was taken care of - now I'm just waiting to get my credit card statement to see if I'm going to be charged twice.
Alex C, Blue Point NY
Liked: Cleanliness, comfort.
Disliked: 75$ hold on credit card, unmentioned.
Jessenia Thu, 14 August 2025
Went to see Jessie Reyez...
Liked: The rooms were quiet n clean. Towels were good quality.
Disliked: No parking. $60+ to park a day/night.
Michelle Thu, 14 August 2025
Our stay was 1 night....
Liked: Room was clean and comfortable. Good location. Parking right across the street.
Disliked: Paying $48 for parking.
Anonymous Tue, 12 August 2025
Convenient got the job done...
Liked: The breakfast was great I liked the fact the restaurant was connected to the hotel so it made it easier. The bed was very comfortable I must say which I liked for sure.
Disliked: I think what affected my rating was the fact when I arrived my room wasn’t ready. Which made me stressed not going to lie. I was in a rush to get ready to go to a concert and I had a set plan of wanting to get to the venue early and unfortunately things kept falling apart.
Andrew Tue, 12 August 2025
Great overall
Liked: Air condition worked great
Disliked: Had little trouble sleeping with all doors closing noises
Kline Sun, 10 August 2025
I had a good night...
Liked: Clean and friendly staff
Disliked: Homeless people around streets
Marta Sun, 10 August 2025
Very good
Michael Sat, 9 August 2025
It was good.
Liked: The place was difficult to locate by car.
Disliked: It was hard to find because there was no sign from the Race St side.
Eric Wed, 6 August 2025
Good
Anonymous Tue, 29 July 2025
Very good
Anonymous Mon, 28 July 2025
Definitely recommend!
Liked: I booked this for my mom & aunt for a visit. So can't give much details. But I know they were very happy with the staff and the cleanliness of the hotel. The king size bed is very comfortable and great location.
Disliked: Room is small.