Four Points By Sheraton Niagara Falls Fallsview Guest Reviews
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|1.1 miles from Niagara Falls centre|
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Valerie, Brantford, visiting Fallsview Casino Resort Tue, 13 February 2018
The staff was very friendly. Britanny was especially hospitable by offering us an upgraded room (since they weren't overly busy) and a bottle of wine to celebrate my husband's birthday. What a special added touch!
Liked: The room was great - heart shaped jacuzzi!
Disliked: Clarity on the original price for the room. I saw it advertized as $67 plus tax and thought the final total was $76. It was actually $76 plus tax which was a surprise. But they had given us an upgrade when we arrived so it certainly was worth $94. total.
Lynn, Mississauga Fri, 10 March 2017
The room was very comfortable with a couch and chair. Amenities were good. An enjoyable stay.
Liked: The walkway to the Casino.
Rose Fri, 23 August 2019
Liked: It was over all ok, clean sheet, clean towels
Disliked: No microwave oven, no fridge
Jennifer Fri, 23 August 2019
Disappointed. This was supposed to...
Liked: The bed was very comfy. Staff were mostly exceptional. Bathroom was clean and attractive/updated. TV and wifi excellent. Blinds/curtains were excellent at blocking light. Excellent guest services and cleaning staff.
Disliked: "Fallsview" room included a view of a rooftop parking lot with falls off in background to the right of window.( see below) Had to take turns in the one occasional chair to fully enjoy the view. The booking.com description of the upgraded room was misleading...Upgraded from 2 queen to 1 not 2 kings for 3 people...No one offered to remedy. The air conditioning was efficient but noisy. The room looked dated and was small for the price. One hot tub at pool area was out of order. Would have been nice to have a bar fridge.
Linda Fri, 23 August 2019
enjoyable & hassle free!
Liked: Location for breakfast was good, but a bit overpriced
Disliked: we were in a hurry to get to our tour & forgot about coupon we had--when I got back asked to have coupon credited (it was charged to our room) IHOP mgr would not give credit-- our fault for forgetting, but would have been nice if we could have gotten the $15.00 credit
Anna Fri, 23 August 2019
Tarig Thu, 22 August 2019
It was a great experience.
Liked: The cozy environment.
Disliked: Small lobby
Harold Thu, 22 August 2019
Liked: Really enjoyed our stay at The Four Points. Walking distance to Restaurants, Casino and the Niagra Falls.
Disliked: Had a view of AC units on a roof and a Parking Garage. Web site said parking but we had to pay to park at the Hotel! We booked a King size bed and was given a room with two Queens. Complained but it did no good.
Jason Thu, 22 August 2019
Very nice hotel in a...
Liked: Never had breakfast onsite
La Wed, 21 August 2019
It was a good stay!
Liked: The hotel is a bit off from the falls but is an easy scenic walk. There is an Ihop within the hotel along with other restaurant's. The front desk staff were very accommodating, initially my reservation could not be found in there system and I was going in panic mode. I was told by one agent that I needed to contact booking.com but my phone was not working, I stepped off the line. As, I was walking over to the seating area a reservationist from the Marriott Bonvoy desk asked if she could assist me. When I told her my dilemma she said why don't we see if I can figure it for you and she was able to troubleshoot the problem right away. Apparently, sometimes your name is reversed when you make reservations through booking.com and she was able to see that my name was reversed, problem solved. After checking me in she called up to my room to see if I was satisfied with the room. I am so sorry that I don't remember her name so that I could give her public acknowledgement, she was awesome!!!
Jonathan Wed, 21 August 2019
Liked: Close to attractions
Disliked: A little small
M Wed, 21 August 2019
Liked: Location, easy to walk everywhere.
Disliked: We paid for a falls view room, and yes from a certain angle you could see it, but it was not what we expected from looking at the pictures.