The staff was very friendly. Britanny was especially hospitable by offering us an upgraded room (since they weren't overly busy) and a bottle of wine to celebrate my husband's birthday. What a special added touch!

Liked: The room was great - heart shaped jacuzzi!
Disliked: Clarity on the original price for the room. I saw it advertized as $67 plus tax and thought the final total was $76. It was actually $76 plus tax which was a surprise. But they had given us an upgrade when we arrived so it certainly was worth $94. total.

The room was very comfortable with a couch and chair. Amenities were good. An enjoyable stay.

Liked: The walkway to the Casino.
Disliked: None.

Traveler need respect

Liked: Location
Disliked: Staff behavior

Good

Enjoyable

Liked: Clean, everything up to date comfy beds
Disliked: Shower way to small

Photos were not as described,...

Liked: The only thing which was good was the large comfortable bed to sleep in. If you are willing to walk 5mins across the hotel, there is a breakfast all you can eat for about $9.99 per person.
Disliked: The photos were not as described. The reason why I splashed out on this hotel was to have a perfect view from our room to see the illuminated light show of the Niagara Falls at night.. showed by the photos on the listing, but you cannot see close enough, it is way too far to see anything as there is a massive car park infront and tall trees blocking the view. The photos when I look back at it, looks photoshopped in. It is just false advertising, I've never been so disappointed booking a hotel like this before. If you like to go to the main attractions where the Ripleys Wax Museum and entertainment street is, you need to grab a cab from the hotel as it's too far to even walk, there's nothing around the hotel. The room is pretty packed, not much space to put my luggage, the room was brown vintage and so was the bathroom.

Very expensive....!

Disliked: The room was very small, carpets need cleaning,bed was uncomfortable. Very expensive, restaurants were very very expensive...$53 dollars for breakfast at IHOP, plus TIF local taxes charges on everything including parking!....not impressed.

Good

Very good

Pleasant

Liked: The on-site restaurants were a plus. East Side Mario's was very good.
Disliked: Check-in was a 4:00 pm and our room wasn't ready when we got there. We had to come back 20 minutes later to see if it was done, when I went back to the front desk, it was another 10 minutes. The staff kept asking if I wanted a glass of wine, I didn't take it but I wasn't sure if it was complementary or not. When we finally got back to our room, the head of housekeeping was still in our room. She stated she was sorry but someone was supposed to call. I stated that the gentleman at the front desk did call. It also really wasn't a falls view since the hotel wasn't along the falls road.

Superb

Liked: Liked location and comfortable beds and pillows.
Disliked: Should include breakfast like other hotels