Four Points By Sheraton Louisville Airport Guest Reviews
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3.6 miles from Louisville centre |
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Alaina, Richmond Tue, 12 August 2014
Liked: Very friendly staff.
Disliked: For the price there was no microwave or mini fridge. The food at the bar was terrible!
Andrea Mon, 3 February 2025
Very clean building but management...
Liked: Always clean
Disliked: I’ve stayed here everytime I come to Louisville this particular time I reserved my rm for the wrong dates been back and forth between booking an the hotel to respond to an email to receive my funds back for a rmi didn’t stay in. The manager was there one day an stated she never received an email in which the booking rep confirmed so I ended up purchasing another reservation just to get some rest on 2/1/25 an checked out 2/2/25 to return home to Illinois. Since then I’ve been calling booking and the hotel manager and no one would help I love saying here an never had this type of treatment would like to have a refund considering I stayed an paid for the correct dates needed but Candice the manager hasn’t responded to myself which she stated she has no problem refunding me still haven’t heard from her then I called today with a booking rep on the line an was transferred to director of sales left a msg for her no response as well it’s frustrating I spent money or a rm I didn’t need an can’t have back I’m a single mother in college and really don’t have the money to throw away like this. I don’t think I’d be staying here anymore after this experience.
Diane Sat, 1 February 2025
Very good
Buckeyebrutus2112 Fri, 17 January 2025
Pleasant
Annette Sun, 12 January 2025
Would stay here again
Liked: Everyone was so kind and friendly
Disliked: Everything was great
Debra Fri, 27 December 2024
Not very good
Liked: The location was great and the staff was very friendly and nice
Disliked: When we checked in we were told the pool was closed which the indoor pool and the location and breakfast buffet were the reason I booked there. When I booked with you 4 breakfast buffets were included in the higher price, because the pool was closed the desk clerk gave us free breakfast buffets and he couldn't give me the money back. So we see a sign that the health department had closed the pool and it remained closed. The room was not clean the chair in the room was so dirty we couldn't sit on it and my grandson found a dirty bloody bandage by the base of the bed. The breakfast buffets that cost extra was no more than what other hotels call a free continental breakfast. I am very disappointed in the price I paid and the hotel. I can say I want my money back and I can assure you I will not stay at this hotel again. I welcome a response from you. I do have photos if you want me to send them to you.
Dallan Mon, 23 December 2024
Had to change rooms due...
Debrah Sun, 8 December 2024
Exceptional
Liked: Staff and location
Disliked: Nothing was wrong. Nice stay
Joshua Fri, 8 November 2024
Exceptional
Rodney Wed, 23 October 2024
Good
Jerome Mon, 21 October 2024
Pleasant
Liked: The staff members were friendly and very hospitable
Disliked: It appeared as though the smoking area was right at front by the valet parking area. As soon as I walked into the building they were people standing around smoking near the front door. A designated smoking spot in the back of the building would be much better. It wouldn't enhance curb appeal it put smokers in there back of the building at where it would not interfere with guests that are coming to check in.