Four Points by Sheraton Hotel & Conference Centre Gatineau-Ottawa

Good spot, good breakfast and...

Liked: Room was comfortable. Very close to Museums and Capital hill. Breakfast was very good and the staff overall very friendly and welcoming.
Disliked: I am not sure we needed to be awakened at 3am with an alarm just to tell us the power was out and the gentleman that made the announcements seemed unclear as to the process as he initially just kept saying Test Test Test! I found some socks under the dresser that were not ours and some cooler freezer Paks in the fridge so it appears the post clean-up crew were not as attentive as they should have been after the previous guest left. Finally, t he Chargers for an EV were complicated and required downloading an app, opening an account and uploading funds to the account. The Holiday Inn Express we stayed at prior to this stay had Charges where you scanned QR code, entered your credit card number and just like that you were charging. I did not use the charges in your hotel.

Very professional, nice location, expensive...

Liked: Great location, lots of things to do nearby. Clean room, professional staff.
Disliked: The price for one night was astronomically high in my opinion, I know there are lots of factors to consider like inflation, etc, etc, but nearly $400 for one night seems a bit much. There were no events going on nearby (in fact most people were going to Montreal for the Grand Prix), so I don't understand why it could be so high. But so be it. This is my only beef with my stay.

Pleasant

Liked: Accomodating, polite, fast staff and crew.
Disliked: Washroom: toilet flush was not working properly. They thought the toilet was plugged but it was the flushing system. The tub was not draining properly too. The airconditioner was too noisy. Carpet is so old, I was having allergies.

Abit disappointed

Liked: Very clean and friendly staff
Disliked: The pool was out of order and not mentioned at all at the time of booking .The rooms have connecting doors and we were able to clearly hear the people staying in the room beside us. We also had to pay for to park at the hotel’s parking which normally should be included for guests staying at the hotel.

Exceptional

Good

Liked: Next to the museum.
Disliked: Area around hotel felt empty and was mostly business buildings. Hidden expenses not in the booking fee (paid parking, breakfast not complementary).

Functional and comfortable

Liked: Price, parking and convenience and delicious hamburgers--
Disliked: Pool not working, location except for the museum across the street, there is little to see or do--

easy booking - easy check...

Liked: simple check in and out. clean room and basics provided. bed comfortable for sleeping.
Disliked: ...very minor - but odd....toilet paper rolls situated too close to you

Sheraton needs to allow hotel...

Liked: The staff was very kind & tried their best to make us comfortable given the situation (the rooms only had heating, no air conditioning, so we were melting… extremely uncomfortable to sleep & had to stay minimally inside our room. No air circulation whatsoever… kept our hotel room door wide open when we were in room).
Disliked: the rooms only had heating, no air conditioning, so we were melting… extremely uncomfortable to sleep & had to stay minimally inside our room. No air circulation whatsoever… kept our hotel room door wide open when we were in room. The staff tried their best to make us comfortable and explained that the Sheraton didn’t give them the “ok” to turn on air, so they improvised with small fans. I don’t blame the staff, but the chain could do better.