Four Points by Sheraton Elkhart

Exceptional

Passable

Your corporate office needs to...

Liked: This was the worse stay ever, this company doubled booked my room so another family walked in on me at 2 a.m
Disliked: Finding my room was doubled booked and another family coming into my room!

Bad

Exceptional

Thank you for a nice...

Liked: Very clean
Disliked: The walls are thin

Superb

Clean and comfortable

Liked: One night stay. Clean and comfortable, nice shower.

Not what we expect from...

Liked: That's really hard to answer. The location was good.
Disliked: We were really disappointed in the hotel. To say it didn't live up to our expectations would be a gross understatement! When we checked in to our first room, I attempted to close the shade and it fell off the window. Then I was told there were no other handicap rooms available. However, after further conversation, we were told there were no more handicap rooms with king size beds. Our second room, with twin queen size beds, had the window blind rolled up. This was because, again the shade control was broken. On Tuesday we talked to a woman who said she was the manager and would have it fixed. It never was. All week we set in a dark room whenever we were there during the day. In addition, the handicap tub/shower was very slippery - thank goodness we brought a non slip mat. It was also a tub that my wife had difficulty stepping over - I had to help her in and out to keep her from slipping and falling. A walk in shower that some rooms had would have worked much better. This was not a handicap friendly bathroom. Finally, the cleanliness of the place was not what we expect from a Sheraton Hotel. In the morning when I would go down for coffee, the trash can was overflowing with beer bottles and used coffee supplies. The serving tray had cream spills and no one was checking to see if anything needed to be wiped down and cleaned up. The outside appearance was also unkept with weeds and grass that needed to be mowed. One last thing; the hand cream was rancid. One can only guess how long it had been in the bathroom and had never been replaced.