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AustraliaFour Points by Sheraton Cleveland Airport Guest Reviews
Overall Average Score:
Okay (2.8 out of 5)
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Ann McG, Kingsville Ontario
Overall - nice.
Liked: Really good staff; nice breakfast. Thank you - we always look for a Holiday Inn.
Disliked: A bit confusing at the entrance.
Verified Hotel Guest Tue, 12 December 2023
Liked: Room was decent and good size. Had some special pricing
Disliked: Hotel has a nice name. Entrance, Front lobby and common areas were close to 1 star. Only one elevator worked. Room was clean with nice size beds. Shower stall needed to be cleaned. No restaurant No shuttle service No pool Not sure about fitness room
Ronald Sun, 10 December 2023
Liked: Located near Airport
Disliked: Entire place is Dirty, all elevators broken / not working (fire hazard), hotel staff not at front to check out. Doing something in office
Deborah D Wed, 22 November 2023
Liked: There was nothing.
Disliked: The 1st room was dirty, 2nd room blind wouldn't close. 3rd room ok. Linen was difficult to get. Housekeeping Manager was very rude. Accused us of not paying for room. No manager on shift to handle issues.Shuttle to airport discontinued. Worst hotel ever.
Verified Hotel Guest Tue, 31 October 2023
Liked: Bed and bedding was good
Disliked: Shower drain was broken the water sat there for a while before finally going down. Thermostat in room was broken. Pool was closed and restaurant was closed. Shuttle had no wheels and was on blocks.
Barbara Thu, 19 October 2023
Liked: the bed was comfortable
Disliked: The pool was closed the elevator did not work the restaurant was closed .There was no continental breakfast. I never would have made a reservation here if I had known all of this. I expected a much better experience given your hotel chain' reputation
Verified Hotel Guest Wed, 18 October 2023
Liked: The price
Disliked: There wasnt a radio or a clock. There was no place to charge our phone. The restaurant was closed to the elevators were closed. The pool was closed. There were no soaps in the bathroom. No cups. No way to get water. The remote didnt work right on the TV
Juitha Thu, 5 October 2023
Liked: Nothing
Disliked: Double charged. Pool closed. Ice machine broken. No coffee. Clerk not very knowledgeable about refunding our duplicate charge. Still trying to get our money refunded. Dont recommend this place.
Teia Sat, 23 September 2023
Liked: The front desk staff was very friendly and attentive.
Disliked: The room was not very clean.
Verified Hotel Guest Tue, 19 September 2023
Disliked: Did not like anything. The staff was not helpful. I didnt have sufficient amount of towels and staff did nothing to solve problems. I was told that housekeeping had left for day and locked towels up. Mold in the bathroom.
Leslie Thu, 31 August 2023
Liked: The location is near the interstate.
Disliked: This hotel is a disaster. Its rating should be a 1. The pool was out of service, the restaurant/bar was not available, the ice machines were down -- and NO COMPLIMENTARY WATER was given. Two of the three elevators were down, no shampoo or body wash.
