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Four Points by Sheraton Auckland eeee
Four Points by Sheraton Auckland, 396 Queen Street, Auckland
(Map)
4.25
HOTEL RATING: 
EXCELLENT
4.25 out of 5 (250 Ratings)
0.3 miles from Auckland centre
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Hotel Description
Set in Auckland 1.6 mi from Masefield Beach Four Points by Sheraton Auckland offers accommodations with a restaurant private parking a fitness center and a bar. Featuring family rooms this property also provides guests with a terrace. The accommodations provides a 24-hour front desk room service and currency exchange for guests. The units come with air conditioning a flat-screen TV with cable channels a fridge a kettle a shower a hairdryer and a desk. At the hotel all rooms come with a wardrobe and a private bathroom. Guests at Four Points by Sheraton Auckland can enjoy a cooked buffet breakfast. The accommodations also provides a business center and guests can check the newspapers at Four Points by Sheraton Auckland. Popular points of interest near the hotel include Auckland Town Hall Auckland Art Gallery and The Civic. The nearest airport is Auckland 13 mi from the hotel. The SKYBUS shuttle can take you from and to the airport at a reduced additional charge and its station is located right on the hotel's doorstep.

Check-in time: 15:00   Check-out time: 11:00
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4
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
q
Accessible
x
Free Breakfast
j
Free Parking
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
w
Non Smoking
r
Pets Allowed
Other Amenities
` Restaurant
` Valet Parking
` Room Service
` Safety Deposit Box
` Skiing
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Coffee shop
` Hair dryer
` Coffee/tea maker
` bathrobes
` Bowling
` Wheelchair accessible
` On-site parking
` mini bar
` Poolside bar
` alarm clock
` 24-hour security
` Concierge services
` Doorman
` Family Rooms
` Free Wi-Fi
` Off-Site parking
` Daily Housekeeping
` English
` Thai
` Japanese
` Dutch
` French
` German
` Hindi
` Indonesian
` Italian
` Korean
` Malay
` Russian
` Spanish
` Swedish
` Filipino
` Parking Available
` taxi service
` Shops on site
` smoking allowed
` Staff follow all safety protocols as directed by local authorities
` First aid kit available
` Hand sanitizer in guest accommodation and key areas
` Hygiene certification
` Staff trained in safety protocol
` Temperature check for guests and staff
` Chinese [Mandarin]
` Chinese [Cantonese]
` Contactless check-in/out
` Food delivery
` Electronic room key
` Main entrance
` Audible alarm
` Accessibility meeting spaces available
` Accessible registration desk available
` Accessible rooms through interior corridor available
` Accessible rooms with 32-inch wide door opening available
` Accessible route to business center
` Accessible route to guest rooms
` Accessible route to the registration desk available
` Accessible vanities available
` Adjustable height hand-held shower wand available
` ATM or cash withdraw on site
` Bathtub seats available
` Bathtub with grab bar available
` Closed-caption TV
` Currency exchange service
` Daily disinfection
` Facilities for disabled guests available
` Fitness center
` Internet access in public areas
` Laundry services
` Lever handles on door available
` Lowered electrical outlets available
` Lowered view port in doors available
` Luggage storage & lockers
` Mobility accessibility available
` Non-slip grab bar available
` Non-smoking property
` On-site accessible restaurants/lounges
` Restaurant (special diets available)
` Roll-in shower available
` Safety chain and/or latch on doors available
` Self-closing doors available
` Accessible route to fitness center
` Toilet seats at wheelchair height available
` Tour services
` Transfer showers available
` TTY/TDD compatibility available
` TV & Movies/Shows
` View port in door available
` Visual alarms
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas

Four Points by Sheraton Auckland Guest Reviews

Overall Average Score: 
Excellent (4.25 out of 5)

Write a review

4

Very Good - 4 out of 5

Johnny Thu, 23 June 2022

Very good

4

Very Good - 4 out of 5

Dean Thu, 23 June 2022

Very good

Disliked: Churchill bar was very expensive

3.5

Good - 3.5 out of 5

Max Wed, 22 June 2022

Good

5

Exceptional - 5 out of 5

James Mon, 20 June 2022

Exceptional

4

Very Good - 4 out of 5

Fraser Mon, 20 June 2022

Very good

4.5

Wonderful - 4.5 out of 5

Clementson Sun, 19 June 2022

Wonderful surprise

Liked: The hotel was fabulous. We've stayed in loads of hotels in the CBD but never 4 Points by Sheraton. The highlight was the rooftop bar. Fantastic! My only negative was that the room is small. Just the bed really - although it was comfortable.

2

Disappointing - 2 out of 5

Robyn Tue, 2 June 2020

Average, room was comforrable but...

Liked: Bed was comfortable and bathroom was a good size
Disliked: Customer service was poor, didn't communicate with us well and room service was very slow, or they forgot. Very little was available on there menus and twice when we asked about what we could have they suggested we go to the local market and buy it ourselves

2

Disappointing - 2 out of 5

Nlc Wed, 27 May 2020

Not the stay I was...

Liked: The rooms were very comfortable and well appointed.
Disliked: Covid 19 has clearly changed life in recent months in NZ. The hotel was housing some quarantined individuals as per Government requirement under Lockdown level two. It would have been nice to know this fact before arriving at the property. I was issued with special passes that would allow me access to a lift that was separate and I was housed in a separate floor and advised of a separate entrance. Hmmmm...ok. Advanced notification of this would have been appropriate one would think. That being said I was gob smacked at being interrogated every single time I attempted to leave the property via the entrance reserved for non quarantine guests. In addition to this, the food situation was a joke. I was treated like I was in quarantine again. Served room service orders in boxes, rather than on plates - why? We are at level 2. Not level 4. Restaurants are operating and serving food on plates all over the country now. Why can?t they figure out how to do this is a Sheraton Hotel? They seem to have forgotten that in the long term they want their regular business travellers to come back, but why would they when this is the experience? I could go on, but I can?t be bothered. So many disappointments. Suffice to say, this was my first stay at this hotel. It will be my last. I?ll be sticking to hotels in Auckland where I?ve stayed while in level 2 lockdown, that have a sensible interpretation of the lockdown rules and serve me my food on plates and don?t treat me like I have the Black Plague.

0.5

Poor - 0.5 out of 5

Candice Fri, 22 May 2020

Room was not cleaned day...

Liked: Great location basic facilities
Disliked: Staff most likely I was made to pay another 100 for another day this is unheard of in Auckland plus my amenities weren?t redone or room was cleaned next day

5

Exceptional - 5 out of 5

Anonymous Fri, 1 May 2020

Exceptional

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Four Points by Sheraton Auckland 396 Queen Street, Auckland