Four Points By Sheraton Auckland

Superb

Liked: Great location in the city.
Disliked: Staff could have been more helpful

Very good

Superb

Central Location with great views.

Liked: The property was in a great location and was quite accessible.
Disliked: Some of facilities needed repair, and it was quite dated in some areas.

Great stay, comfortable, clean and...

Communication could be sharpened up...

Liked: The proximity to where we needed to go.
Disliked: No minibar despite saying there was in the facilities. Stuff in the room fridge left from the previous stay. Told reception and no one came to take it away. Upon arrival, I signed up to the hotel loyalty program and was offered the chance to spin the wheel. It landed clearly on 2000 Marriott Hotel points, the guy came round from the front desk and read it out aloud. Lady also at front desk repeated “what”, he read it aloud a second time and she didn’t believe it so physically turned the wheel around to view it and in doing so moved it and stated it was on the line between two offers so made me spin again and landed on a free drink. Disappointed the lady did that after two confirmations and then physically touching the wheel and moving it, denying the prize. Service at bar in the afternoon was shocking - I stood there for 5 minutes and then had to ask at the coffee section and she asked someone to come. No compendium in room with details about anything - wasn’t advised on breakfast times at checkin. No ability to put do not disturb on door. Told a worker in corridor we did not require house keeping as we had returned to our room at 2:30pm after being out since 10:00am and it not done but we wanted to nap. No message was passed on and at 3:30pm they tried to enter the room to do the house keeping and woke us up. Buffet breakfast was absolutely beautiful, food was lovely and there was great variety. The breakfast service by the chef and waitresses was phenomenal.

Terrible. Never again

Liked: Nothing
Disliked: Worst high handed staff who was racially inclined to misbehave

Average experience overall

Liked: Great location
Disliked: We took twin bed room the beds were uncomfortable and the beds were with wheels and the bed was keep moving and also requested for room service but nobody came for the cleaning and after making complaint about it they apologized and sent the room service but they didn’t change the dirty bedding but after discussing the manager sent us a note with free drinks and chocolate and that was a nice gesture

Exceptional