Fortingall Hotel

Bad

Disliked: it was my husband's 60th birthday and he had chosen this hotelwe were phoned in the evening the night before to tell us that they were unable to have guests due to renovation work- this was too late and should have been done days beforewe drove past the property and it was obvious that the work was no way near completedPoor customer care- we will not be re booking

Booked months ago, Cancelled without...

Liked: Nothing
Disliked: I showed up to check in and the hotel had cancelled my booking, notifying me by e mail at 20:54 hours the night before, when I was already travelling and with no access to the e mail. They have not cancelled the booking on booking.com (hence I am able to write this review). Under booking.com host terms they should have found me somewhere to stay and when I got there I would have been ok, but they didn't. Instead, I arrived and was walking around a derelict building looking for a door to get in. I eventually found a builder and asked where to check in. His response, "hah! You'll he be f******g lucky".Then a man who introduced himself as the hotel manager appeared and when I asked him where to check in he just said have you not read your e mails? He spoke to me as if it was my fault I hadn't read an e mail sent to me just before 9pm the day before, less than 20 hours before check in was due to open. I said I wasn't aware but clearly am now. He just looked at me as if I was stupid, so I turned around and started to walk away. He then tried to say something to me but I was too upset to hear. I just got back in my car.The place was clearly under refurbishment, It looked nowhere near finished with several bathroom suites lying around the back. It wasn't like it looked like a minor delay so they must have known before 9pm the night before!No phone call and no voicemail left. SHOCKING!Had this been cancelled properly through booking.com I would have got a notification on my phone and been able to find somewhere else to stay, but they didn't follow procedure and I was stuck, in the pouring rain, dressed for a wedding, locked out of a hotel with nowhere to stay on the day before Easter weekend.

Beautiful place, in an amazing...

Liked: Beautiful place, lovely food, very attentive staff, a really nice experience. Will definitely go back in April when they have done the refurbishments. A gem of a place
Disliked: We didn’t dislike anything

Exactly what we had hoped...

Liked: The facilities and breakfast were excellent. We chose the location because of a wedding we were attending nearby and couldn't have wished for better.

Superb

Liked: Beautiful location. Delicious food. Charming , helpful staff.

Good

Exceptional

Liked: Excellent food and conversation with the staff. Beautiful location!

Very good

An enjoyable stay.

Liked: Location.
Disliked: Service at dinner was very slow.