Fort Magruder Hotel Trademark Collection by Wyndham

Exceptional

Good

Liked: They cleaned off the webs on the balconies!
Disliked: Breakfast was bad

Friendly staff. Amenities and breakfast...

Liked: Main areas of the hotel were gorgeous.
Disliked: Rooms were horribly outdated, carpet had tape to keep it down and to keep from tripping guests. Our deadbolt was broken, water wouldn’t stop dripping in the shower and was overly loud. Carpet in the room was filthy and chairs had rips in them. Pool and hot tub were the main reason for booking and it was down for two of our days. Internet also showed a hot breakfast on the website and we didn’t get that until our last day which was Saturday and also another reason for booking. We were excited for a hot breakfast but were disappointed again by the awful taste of the eggs and sausage gravy. Disappointing stay over all.

Annoyed yet Convenient

Liked: Proximity to Williamsburg tourist spots.
Disliked: The breakfast buffet did not have a meat to go with gravy and eggs. We had a patio, but couldn't access it because the sliding doors are bolted shut. Apparently, that's legal? We paid extra for our dog to stay as it is supposedly dog friendly. The check-in staff told us we could have a late checkout and to call in the morning to confirm. When I called in the am I was told that we couldn't check out late (even though over 100 rooms were vacant the night before). I was told we could only extend by a half hour. After we left the hotel, I got another condescending call from the desk staff at 11:50 am, telling me that I had no business being there as checkout was already past due. I was driving on the highway at that time and have no idea what she was talking about. The hotel has well exceeded it's hay day and the morning front desk staff is a rude, condescending incompetent piece of work. It serves its purpose if you don't mind being annoyed.

Never again

Liked: Location
Disliked: The ARMY of baby roaches I awoke to in my bathroom

Ok for quick overnight stay...

Liked: Pool and hot tubStaff nice-
Disliked: Breakfast disappointing- waffles/cereal and staff in dining are his in corner and did not interact. Was talking and did not open until after 7 am.No towels for poolLaundry soap dispenser broken and no front desk supplies. Front desk had no supplies for anything(towels, personal items, silverware, ) vending machines for snacks only.Front entrance nice and welcoming, however rooms and hallways extremely worn and broken down. Bed comfortable.

Good

Liked: Location is great. Staff was good. There could be more attention.
Disliked: Cleanliness. The entire time we were there no maid or other housekeeping staff came to clean even down our hallway. Maintenance. On our first night I called in and issue with smoke/fire alarm and microwave. I asked it not be taken care of until the next day. The next day, nothing was done. I had to go to the desk and remind them because no one answered the phone the night before when i called.

Pleasant

Exceptional

Liked: We always stay here. It has been the best place to stay in Williamsburg. The staff are always nice and the room is clean. Highly recommend anyone who needs a place to stay.