Exceptional

Customer service Katie and Sophia...

Liked: Property was beautiful inside and out!
Disliked: Everything was so nice and pretty nothing to complain.

Has a lot of potential...

Liked: The location, the staff was very friendly, the breakfast was good, the decor was very pretty. The grounds were beautiful and the views were nice. The bed and bathroom were comfortable, if a little outdated.
Disliked: The hotel was very dirty. We moved one of our nightstands out from the wall to plug in our charging cord and there was a heavy build up of dust and an old candy wrapper behind the nightstand! The sweeping staircase down to the lobby was gorgeous but absolutely covered in dirt and chunks of dried mud. The hotel was also VERY noisy. We may have been over the kitchen but all night long there was loud machinery sounds. Then, at about 3:45am, an individual started pushing a catering-type cart down our hallway (we were on the second floor). I honestly thought I was hearing raccoons getting into the dumpster outside or something. It sounded like someone had thrown a bunch of crockery into a concrete mixer and turned it on. The sound kept building and building and finally I got up and looked out the peep hole in our door. There was a young woman pushing the cart down our hallway. I don't know where she had to get the cart out of, or why it was so loud. I can't imagine that she didn't wake up the entire floor of guests as she pushed slowly and noisily down the hallway. Before 4am.

Superb

This was a lovely property...

Liked: The room was large and well-equipped, with comfortable beds. The toiletry products were very nice, and the shower was strong and as hot as I wanted. The location was excellent, close to the Granite Dells and a short drive to the historic downtown. Breakfast had many choices and good coffee!
Disliked: Our only issue was that for some reason on,y one of the beds was made each day, when both had been slept in. We mentioned this to the front desk, and I’m sure it was addressed.

Definitely going back!

Liked: The complimentary coffee bar and breakfast buffet was a big deal for us considering we had two children. The older lady who seemed to have worked the kitchen area was so understanding and nice with accidents occurring (on our behalf) we really appreciated her. All front desk employees were great with hospitality, provided great customer service and was very informative. A couple employees recommended some really good places for us to take the kids to and this is really what made our trip complete!
Disliked: I do not know of the housekeeping policy, but assuming housekeeping was supposed to come on a daily basis, they did not come one day out of the four days we stayed (not too much of a big deal). Something that really disappointed me was that I found old chewed up gum stuck to the bedside lamp shade (but considering how understanding we are, this also was not a big deal to us). We’ll definitely be coming back!

Exceptional

Liked: Breakfast was great. Comfortable beds.
Disliked: Nothing

Very good

Liked: Great location. Breakfast was wonderful. Fireplace was very welcoming.
Disliked: I didn’t think the bed was very comfortable.

Overall great stay, great location

Liked: Great views, great breakfast
Disliked: Bedding had a few stains