Florence Inn and Suites

Stayed due to the fact...

Liked: Price was great
Disliked: Room smelled like smoke

Very good

Passable

Disappointing

Liked: Staff was friendly
Disliked: Dated rooms and stained sheets and towels. You could smell cigarette smells and could be cleaner.

Good

Liked: I could bring my dogs with me
Disliked: Na

Bugs in the room is...

Liked: It LOOKED like it was a nice place from outside with a pool my son and I was looking forward to staying here
Disliked: Immediately upon entrance we noticed how run down it looked with tape holding up the curtains and tape on the door latch? Plus I paid specifically for a room with a sofa bed for my son to sleep on instead of in bed with me since they didn’t have a double bed room available. We were both too tired after a 14hr drive to really care and was just going to overlook it until what looked like a grasshopper came running across the floor followed by three or four more. We immediately left out and went to the front desk clerk. She informed us that they’ve been seeing several of them due to openings in the doors! Like it’s ok to have ANY type of bugs in your room crawling around. She did not offer us any different rooms or accommodations although the next day the manager told us the clerk had offered us another room. Once again I was appalled by the manager telling me “they’re only grasshoppers”!!! As if this is acceptable room conditions!!! The only good thing I have to say is they did refund our room price for a non refundable room although only after several phone calls including my husband talking to the property manager.

Exceptional

Exceptional

This is my third time...

Liked: Quiet and clean. Conveniently located
Disliked: No coffee maker in room or front office