Dilapidated disaster

Disliked: My two-night stay at the Manor was the worst hotel experience I’ve ever had.It began with the journey to my room, located in a distant part of the hotel, accessed via a confusing maze of corridors and steep steps. Despite indicating my age (76) during the online check-in, I was given a room that required a challenging climb. Upon arrival, I struggled to open the heavy door, and when it finally gave way, I was met with a step down into the room with no warning. I stumbled in the darkness, only able to navigate using my phone’s torch as the light switches didn’t work properly. The room was dim, dingy, and cold, with no central lighting and a faulty radiator supplemented by an electric heater.The room, labeled as a ‘Superior double,’ was anything but. It lacked style, warmth, and comfort. The furniture was outdated, the carpet dreadful, and the décor depressing. The centerpiece was a dark, empty hole where a fireplace once stood, adding to the uninviting atmosphere. The bathroom was purely functional, with a weak shower.Breakfast was equally disappointing. On the second morning, I tried Eggs Benedict, which consisted of tasteless ham on an un-toasted muffin with bland poached eggs. The fruit salad was basic. For this subpar breakfast, I was charged an extra £17 per day, totaling over £270 for two nights.Despite voicing my complaints, staff merely promised to pass them on, attributing issues to the building’s age. On checkout, I was informed I wouldn’t be charged for the breakfasts due to my feedback, but this was scant consolation. I was promised a follow-up call from the manager, which never happened. The overall complacency suggests my complaints will not be addressed.For the price, you can find far better service and standards elsewhere. Avoid this hotel.

Very good

Liked: Price , facility location

Really nice people will be...

Liked: Nice and clean
Disliked: Nothing

comfortable and very friendly and...

Liked: excellent. best eggs benedict I've tasted. dining room well set out and beautifully decorated.
Disliked: couldn't get hot water tap to work

Welcoming and relaxing.

Liked: Decor is tired in places but adds to the charm.We had snow yet every room was warm with cosy fires. The staff were exceptional. Professional and so friendly going above and beyond.The breakfast was tasty and excellent service.

Exceptional

Very good

Characterful location in a strategic...

Liked: The staff is kind and available to helpOur room was characterful and had a nice view on the park
Disliked: The dinner quality could be improved The overall look and feel of the place is a bit tired, but there is great potential that could be brought to life through a proper redecoration

The best room we have...

Liked: We loved the four poster bed and beautiful building.
Disliked: Warm and inviting. Great views .