Flamingo Resort & Spa

Exceptional

It was a great getaway...

Liked: The property was upgraded in certain areas. It was a nice getaway from home. The kids enjoyed the pool very much.
Disliked: I was in building 200. All the ice makers in the building were not working. Including the one near the lobby.Our room was not ready until 4:32pm. Luckily we had connecting rooms with our friends so we were able to bring our stuff up and have the kids swim meanwhile our room was ready. During our stay our keys were demagnetized twice and a random guest had access to our room. We immediately called front desk and they put me on hold for over 10mins. I hung up the phone and walked to the lobby myself. When we told the attendant in the lobby they didn’t validate our concerns. Kinda brushed it off as if it was a common mistake. We had kids in our room and they were taken back by a stranger entering our room. They did not offer any compensation for the mishap at all. I found the customer service very disappointing.

Exceptional

Liked: Comfortable bed (brought our own pillows though- stayed here before and learned a lesson… their pillows are way too high for us)
Disliked: Not a lot of dinner options at their restaurant.

Exceptional

Exceptional

Exceptional

Exceptional

Exceptional

Superb

Liked: The restaurant was fantastic. We ate out for dinner. The service and meals we chose from the menu were exceptional.