Fitzpatrick Grand Central

Superb

Liked: Everything!! Location, staff, service, rooms & food.It was our last night in NY & honestly just top class.

Quiet room, but not a...

Liked: I had stayed here before and knew it is possible to have a quiet room, which they gave me.
Disliked: My room was not totally cleaned. There were small pieces of trash on the floor, no bath mat, and the mattress was upside down! This latter meant I was sleeping on the side of the mattress that normally faces the box spring. That is NOT at all correct.

You want great location and...

Liked: Location location location Friendly staff. Helpful. No facilities but then you’re in NYC grand central - forget gym and pool for a few days.
Disliked: Nothing.

Wonderful experience and would definitely...

Liked: Everything, Everyone and the location
Disliked: Price of the restaurant for breakfast. Felt it could have been better value for residents.

Fine hotel, great location and...

Liked: The staff were superb, but when let them know about the lack of towels in the room, they could not compensate for that.
Disliked: No towels, and I checked in at 8pm, so that was odd. Restaurant was chaos and food was mediocre, though if you want to drink, it is a good hangout place for that. I was tired. I walked to the Fitzpatrick Hotel, which is a DIFFERENT hotel, so then took a taxi BACK to Grand Central. Also, the a/c was not functioning so they had a stand-alone unit in the window. I realized there were no towels at 11pm, too late for room service and did not want the intrusion. It was a bummer. Room was also hot, but the unit worked fine once I turned it down. No compensation for the issues because I booked with Booking.

Superb

Half good half bad

Liked: Great location! I was welcomed and invited to store luggage. I requested a high floor room but since that was not available when I wanted to check in, they generously gave me a suite - room 201!
Disliked: Two main things. One I got to the room and there were no remote controls! I called and no one brought them up despite being told that they’d be brought up. Nearly six hours later I went down to get them and a kind person apologized and brought it up. Biggest issue! Upon departure (thank goodness) I found a mouse in the room. I freaked out a bit and it scurried along the wall. They looked surprised downstairs when I mentioned this. It’s New York! I think some additional precautions would have been nice to abate this issue.

Nice stay I would probably...

Liked: We had a lovely stay in Fitzpatricks, a pity our view was a wall which made the room very dark, also the noise of the extractor fan woke ,us it was quite noisy.
Disliked: Our room was not ready when we arrived and we had to wait a good bit for it to ready and we had a one year old baby with us . It did not really spoil our stay though

Exceptional